Benihana - Burlingame, CA

Benihana - Burlingame, CA​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. OT

   OpenTable ダイナー

   サンフランシスコ・ベイ周辺評価・口コミ (2)

   5.0

   3日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   David was the chef and he did a great job, Henry was our host and he was incredible I will be back just because of his service.
   

   Benihana - Burlingame, CA2日前に返信済み

   Thanks for the review! We're thrilled to hear that you had a great experience at Benihana - Burlingame, CA. It's wonderful to know that our team's service made your visit memorable. We're also glad that you enjoyed our food. We strive to provide the best value to our customers and we'll take your feedback into account. We look forward to welcoming you back soon!
   

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2. L

   Leila VIP

   サンフランシスコ・ベイ周辺評価・口コミ (7)

   5.0

   4日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Great dining experience with beautiful bay views. Our chef was very experienced and friendly and our waitress was very attentive.
   

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3. R

   Raj

   サンフランシスコ・ベイ周辺評価・口コミ (2)

   3.0

   4日前にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 3
   4. 雰囲気 4

   The food was as always quite good. But the chef's show at the table could have been a little better. The last time me and my family dined there the chef really put on quite the show so our expectation was high.
   

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4. S

   Sandra

   サンフランシスコ・ベイ周辺評価・口コミ (3)

   1.0

   5日前にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 5

   The service from the waiter was the worst I’ve ever had at this Benihana and I’ve been coming here for years
   

   Benihana - Burlingame, CA3日前に返信済み

   Thanks for visiting us, Sandra. We're truly sorry to hear that your recent experience at Benihana - Burlingame, CA didn't meet your expectations. We always aim to provide excellent service and it's disappointing to hear that we fell short this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to make it right in the future. Best Regards, The Management Team
   

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5. OT

   OpenTable ダイナー

   サンフランシスコ・ベイ周辺評価・口コミ (1)

   2.0

   5日前にご来店

   1. 総合評価 2
   2. 料理 3
   3. サービス 1
   4. 雰囲気 2

   Our reservation was at 6:45 but we were not seated till 7:30pm. It was very delayed
   

   Benihana - Burlingame, CA4日前に返信済み

   Thanks for visiting us at Benihana - Burlingame, CA. We're truly sorry to hear about the delay you experienced during your visit. It's certainly not the experience we aim to provide, and we understand your frustration. We're taking your feedback seriously and will address this issue to improve our service. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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6. OT

   OpenTable ダイナー VIP

   マイアミ評価・口コミ (1)

   1.0

   5日前にご来店

   1. 総合評価 1
   2. 料理 5
   3. サービス 1
   4. 雰囲気 1

   No parking, we had to park on the street, and we waited over 2 hours for our table. We got there at 6:30 and left at 10 pm.
   

   Benihana - Burlingame, CA4日前に返信済み

   Thanks for visiting us at Benihana - Burlingame, CA. We're sorry to hear about your experience with us. We understand how frustrating it can be to wait for a table, especially when you're looking forward to a meal. We apologize for the inconvenience caused by the parking situation. We're glad to hear that you enjoyed our food, but we understand that service is crucial as well. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again in the future.
   

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7. N

   Nichole

   サンフランシスコ・ベイ周辺評価・口コミ (5)

   3.0

   5日前にご来店

   1. 総合評価 3
   2. 料理 4
   3. サービス 4
   4. 雰囲気 3

   It was a great experience, but overall things are quite pricey. Our reservation at 5:30 turned to us eating at 6:15. Keep this in mind as you make your reservation, you will still need to wait to be seated aside from this. They had great service apart from the lateness. The only other thing to note is the restaurant is fairly old, so there’s a lot of wear and tear. The bathroom wasn’t the cleanest, the floor was not very clean, even the grill as we sat down at our table was not completely clean and had old onion, rice on the floor, chopstick on the floor, etc. The seating in the main dining room is extremely intimate and in close proximity with all the other tables around you it does not accommodate very well to larger people. Even my fiancé, and I had to continuously push in our chairs for others to get by, not a huge inconvenience, but just a note to be mindful of.
   

   Benihana - Burlingame, CA4日前に返信済み

   Thanks for the review, Nichole! We're delighted to hear that you had a great experience at Benihana - Burlingame, CA. We understand your concerns about the lateness and cleanliness of our restaurant. We're sorry for any inconvenience caused. Your feedback about the intimacy of our seating and cleanliness of our restaurant is noted. We aim to improve our services and your overall experience with us. We appreciate your understanding and patience. We look forward to serving you again soon. The Management Team
   

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8. OT

   OpenTable ダイナー

   サンフランシスコ・ベイ周辺評価・口コミ (1)

   1.0

   6日前にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 3

   One of the worst restaurant experiences I’ve had. I get that the service is typically slow and hopefully people know that going in. However, an hour just to order is a bit ridiculous. The meat was overcooked even though we specified RARE for our steaks. Even confirmed with the chef. Hard to effectively communicate because the noise level was high despite them not being that busy for lunch. When we got the check, we were charged for extra items on the bill as well! They even had the way to prepare the steak itemized and guess what? It said MEDIUM on all of our orders! When I brought this to the attention of our server, she said that to save time they always put MEDIUM. REALLY??? Wtf??? But wait there’s more! The manager comes over and literally asks, “so what’s your issue?” But instead of even letting me explain what the issues are, he wants to argue! Maybe it’s a cultural thing but here you to at least need to pretend to listen and care. long story short, I paid full price for overcooked and overcharged items on the bill. I tipped $0.01 to make sure they understand it’s not a mistake. Sorry Benihana:..you’ve been going down hill for a while but this makes it clear that you no longer want to be an elite establishment anymore.
   

   Benihana - Burlingame, CA4日前に返信済み

   Dear Guest! We're truly sorry for your disappointing experience at Benihana - Burlingame, CA. We apologize for the long wait and the issues with your order. We're also disappointed to hear about the misunderstanding with the charges. We value your feedback and will use it to improve our service. We hope for another chance to serve you better. Best, The Management Team
   

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9. M

   Mama2seis

   サンフランシスコ・ベイ周辺評価・口コミ (7)

   1.0

   6日前にご来店

   1. 総合評価 1
   2. 料理 4
   3. サービス 4
   4. 雰囲気 3

   Had a reservation at 8pm and was not seated until 9pm and finally ate around 9:45pm. when we would ask front desk how much longer they had no idea. One of the front staff even sat a bunch of his friends before us and they got there way after us. Not very fair considering we had 2 younger children with us. Our waiter was great and so was the chef once we were seated. The seats we sat in though were wobbly and falling apart.
   

   Benihana - Burlingame, CA5日前に返信済み

   Hey Mama, We're truly sorry to hear about your recent experience at Benihana - Burlingame, CA. We understand that waiting can be frustrating and we apologize for the delay and the seating conditions. We're glad to hear that you enjoyed our service and the food once you were seated. We appreciate your feedback and will definitely work on improving these aspects. We hope to welcome you back for a better experience. Best, The Management Team
   

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10. M

    Marisol VIP

    サンフランシスコ・ベイ周辺評価・口コミ (5)

    2.0

    6日前にご来店

    1. 総合評価 2
    2. 料理 5
    3. サービス 2
    4. 雰囲気 2

    While I understand that some wait time is expected at Benihana, even with a reservation, the lack of transparency is frustrating. If the restaurant clearly stated that a reservation only adds your name to a list without guaranteeing seating within the hour, guests could make more informed decisions. This approach often leads to disappointment and frustration, especially during special celebrations. As a well-established American staple, Benihana knows it will attract large crowds. Rather than taking advantage of this, the restaurant should respect guests’ time by setting realistic expectations. I witnessed multiple birthdays and celebrations dampened by this lack of clarity, which could have been avoided with better communication.
    

    Benihana - Burlingame, CA5日前に返信済み

    Thanks for the review, Marisol. We're sorry to hear that your experience at Benihana - Burlingame, CA didn't meet your expectations. We understand that waiting for a table can be frustrating and we're sorry for any confusion about the reservation process. We appreciate your feedback and will certainly consider it as we strive to improve our guest experience. We hope to have the opportunity to serve you again and provide a more positive and transparent experience.
    

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