Benihana - Concord, CA

Benihana - Concord, CA​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. OT

   OpenTable ダイナー

   サンフランシスコ・ベイ周辺評価・口コミ (2)

   5.0

   1日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Been to benihanas many times but last night was our best. I’ll just say this… not all Benihana chefs are made the same and Jazz in the concord Benihanas is an exception. The way he chef’d up the habachi…. the final result was the best meal we’ve ever had there. The fried rice was better, the lobster was perfect, the filet was a perfect temp. He made everything with care and love and it transcended the night. I will only eat there is Jazz is cooking. Dudes a star. Thanks for the experience.
   

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2. OT

   OpenTable ダイナー

   ハワイ評価・口コミ (1)

   1.0

   1日前にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 1

   No good service never received our food🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯
   

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3. OT

   OpenTable ダイナー

   ニューヨーク評価・口コミ (1)

   1.0

   3日前にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 1
   4. 雰囲気 3

   Waiters are either tired or overworked. Food was ok, definitely no value for the money you pay.
   

   Benihana - Concord, CA1日前に返信済み

   Dear Guest! Thanks for the feedback. We're sorry to hear that you had a less than satisfactory experience during your visit to Benihana - Concord, CA. We strive to provide excellent service and it seems we fell short during your visit. We also understand your concerns about the quality of the food. We assure you that we are always working to improve our services and offerings. We hope you'll give us another chance to provide you with a better dining experience.
   

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4. OT

   OpenTable ダイナー

   オレンジ カウンティ評価・口コミ (1)

   5.0

   7日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Great experience for the entire family! Good was good!
   

   Benihana - Concord, CA5日前に返信済み

   Dear Guest, We're so glad to hear you and your family had a great experience! Thank you for sharing your positive feedback. We look forward to serving you again for another enjoyable meal!
   

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5. K

   Karen VIP

   ポートランド・オレゴン評価・口コミ (6)

   2.0

   7日前にご来店

   1. 総合評価 2
   2. 料理 4
   3. サービス 1
   4. 雰囲気 2

   Quite disorganized long waits, load chaotic environment. We arrived 5 minutes before our reservation time, after having reconfirming the day before. After 15 minutes I softly asked about the status of our table and was told we were on the list and a few people ahead of us. After 15 more minutes I asked again, this time requesting an approximate seating time and was told it would be another 20-40 minutes. I asked to speak to the manager who showed little sympathy stating more people showed up and were eating slowly that night. I then inquired whether they gave any preference to those who had made and confirmed reservations; upon receiving a lackluster answer I expressed my disappointment with having to wait an hour or more past my appointed time to be seated. It gets worse. We were seated with a nice family who also indicated some disappointment with the wait. Our server came and took drink orders and upon bringing the drinks took our food orders. After watching several tables around us all of which were seated after us getting their food we asked the server about the status of our chef/food. We had little confidence in the answer and after 15 minutes the other family asked to speak with the manager. The manager explained the server forgot to put in our food order and was going to solve the issue and provide a discount on our meals. The 10% discount was an insult. Summary: long wait for table in loud, hectic environment, an even longer wait for food, which was pretty good, and management who did not really care about us as customers. They most certainly do not want discerning customers at this location.
   

   Benihana - Concord, CA4日前に返信済み

   Dear Karen, We're truly sorry to hear about your disappointing experience. We understand how frustrating it must have been to wait well past your reservation time and then face additional delays with your order. This is not the level of service we strive to provide, and we sincerely apologize for your experience. Your feedback is incredibly valuable, and we will be addressing these concerns with our team to ensure better handling of reservations and service in the future. We truly appreciate you giving us a chance, and while we regret that we let you down this time, we hope to have the opportunity to provide you with a much better experience in the future. If you’d like to discuss this further, please feel free to reach out to us directly.
   

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6. s

   shannon VIP

   サンフランシスコ・ベイ周辺評価・口コミ (16)

   5.0

   2025年3月14日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   We had the BEST EXPERIENCE YET!!! We go to Benihana in every city, state we travel to for decades! Every year a group of friends would get 2 tables loaded because all our birthdays fall around the same time! But we lost our Sacramento location so now it’s just me and my husband. We definitely got seated with best group of strangers yet!!! Super fun group!!!! The servers and chef were impeccable!!!! FUN!!!!
   

   Benihana - Concord, CA2日前に返信済み

   Thanks for visiting us, Shannon! We're thrilled to hear that you and your husband had such a great time at Benihana - Concord, CA. It's always a pleasure to serve you and your friends for your special celebrations. We're glad you enjoyed the food and the service. We look forward to welcoming you back for many more years to come.
   

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7. J

   Jennafer Anne VIP

   サンフランシスコ・ベイ周辺評価・口コミ (7)

   3.0

   2025年3月14日にご来店

   1. 総合評価 3
   2. 料理 2
   3. サービス 1
   4. 雰囲気 5

   My experiences at this location have been exhausting. Last night, we were celebrating a birthday and arrived a bit early, yet we were still seated exceptionally late. When we finally sat down, 5 to 10 minutes after the rest of table had been seated, but we were the first to be asked for our order. Since we had just arrived, we requested a little extra time, particularly to review the drink options. This appeared to upset the server. Our server, whose name I won’t mention, came back and took our order, but our chef arrived before our drinks (which weren’t from the bar), soup, or salads. When the soup and salad were finally served together, our server disappeared, and we never saw him again. One of our guests had a food allergy, and her meal was prepared separately, which we appreciated. However, despite asking multiple times if the ingredients were okay, the chef still combined items she couldn’t have and failed to acknowledge the mistake. Additionally, I had requested a topping, not an extra protein, but was given something I didn’t order and was forced to keep it. I was completely caught off guard, and our server was still nowhere to be found. Other servers in the area eventually stepped in to help, but unfortunately, this experience reinforced my hesitation about returning.
   

   Benihana - Concord, CA2日前に返信済み

   Hey Jennafer Anne, We're truly sorry for your recent experience at Benihana - Concord, CA. We regret the inconvenience caused by seating and service delays. We understand your concerns about food allergies and combined items. We also regret the mix-up with the topping order. We're continuously working to improve our service and food quality. We appreciate your feedback and hope to have another chance to serve you better. Best regards, The Management Team
   

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8. C

   Crys VIP

   サンフランシスコ・ベイ周辺評価・口コミ (15)

   5.0

   2025年3月12日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   good food and amazing drinks and great service! customer service friendly
   

   Benihana - Concord, CA2025年3月14日に返信済み

   Dear Crys, Thank you for the fantastic review! We’re thrilled to hear you enjoyed our food, drinks, and friendly customer service. Providing a great dining experience is our top priority, and it’s wonderful to know our team hit the mark during your visit. We truly appreciate your feedback and look forward to welcoming you back for another amazing meal and drinks soon! Best regards,
   

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9. R

   R VIP

   サンフランシスコ・ベイ周辺評価・口コミ (49)

   4.0

   2025年3月11日にご来店

   1. 総合評価 4
   2. 料理 3
   3. サービス 5
   4. 雰囲気 5

   Great lunch specials. Service was friendly. Manager Roger was very attentive.
   

   Benihana - Concord, CA2025年3月13日に返信済み

   Hi R, Thank you for choosing to dine at Benihana - Concord, CA. We're thrilled to hear that you enjoyed our lunch specials and found our service friendly. It's also great to know that our manager's attentiveness added to your dining experience. We appreciate your feedback and we look forward to serving you again soon. Best regards, The Management Team
   

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10. A

    Ariell

    サンフランシスコ・ベイ周辺評価・口コミ (1)

    5.0

    2025年3月11日にご来店

    1. 総合評価 5
    2. 料理 5
    3. サービス 5
    4. 雰囲気 5

    It was enjoyable to be around the people that you live or to be around great ambiance; employees, the people that are waiting to be fed but they are in good spirits. My table, I was with my mother and aunt and we were with another party of two. It was her and my birthday (lotta birthdays that day). We all had a good time. Don’t forget that $30 certificate only for one day Mon-Thur, during your birthday month is your best friend.
    

    Benihana - Concord, CA4日前に返信済み

    Dear Ariell, What a wonderful way to celebrate your birthday! 🎉 We're so glad you, your mother, and your aunt had a great time surrounded by good spirits and great ambiance. Thank you for sharing your experience with us! And great tip about the $30 certificate—it's definitely a fantastic birthday treat for anyone looking to celebrate! Hope you had an amazing birthday celebration! 🎂🥳🍽️
    

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