Benihana - Cupertino, CA

Benihana - Cupertino, CA​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. FI

   FerminI

   サンフランシスコ・ベイ周辺評価・口コミ (1)

   1.0

   2024年1月28日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 1

   お勧めしません。予約に出席するのに長い時間がかかります。ほぼ2時間かかりました。
   

   Benihana - Cupertino, CA2024年3月4日に返信済み

   Dear guest, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand how valuable your time is. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website.
   

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2. u

   ushi0615

   東京評価・口コミ (5)

   4.0

   2019年10月7日にご来店

   1. 総合評価 4
   2. 料理 3
   3. サービス 3
   4. 雰囲気 3

   鉄板の料理人さんはいいけどテーブル担当の女性の接客はイチイチイラッとします。
   

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3. OT

   OpenTable ダイナー

   サンフランシスコ・ベイ周辺評価・口コミ (1)

   5.0

   本日ご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Wow, we were really impressed by the service provided by our waiter Sam and our chef Jean. Sam was very attentive and took great care to accommodate the special food requests from our table. He even made miso soup for my husband when he found none in the back and learned my husband was allergic to onions. Chef Jean also worked hard to prepare the requested versions of the appetizers and fried rice: gluten free, dairy free, egg free, onion/mushroom/pepper free! He even washed his utensils twice to insure there would not be cross contamination. While the dinner understandably took longer (for example, he had to prepare 5 different versions of fried rice for our table of 7), everyone happily received food they could eat. My husband really enjoyed his birthday dinner and we are grateful to their careful accommodation for food allergies. We will definitely be back!
   

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4. F

   Foodie VIP

   サンフランシスコ・ベイ周辺評価・口コミ (4)

   5.0

   2日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Our habachi chef, Luis was amazing and attentive customer service. General Manager, Daniel and manager, David were impeccable and customer service was excellent. Overall, we had an incredible dining experience and we appreciated the extraordinary effort you and your team put forth in order to make it happen. Thank you!
   

   Benihana - Cupertino, CA本日返信済み

   Dear Guest, Thank you for sharing such wonderful feedback! We’re thrilled to hear that Chef Luis, General Manager Daniel, and Manager David provided impeccable service and made your dining experience incredible. It means a lot to know our team went above and beyond to make your visit special. We truly appreciate your kind words and can’t wait to welcome you back for another amazing meal! Thank you again!
   

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5. J

   Justin VIP

   サンフランシスコ・ベイ周辺評価・口コミ (1)

   1.0

   2日前にご来店

   1. 総合評価 1
   2. 料理 4
   3. サービス 1
   4. 雰囲気 2

   Made a reservation for 8:30p, arrived 45 minutes early. Was told at 8:30, 8:45, 9, 9:15, and 9:30 by the host it would be "15 minutes." Didn't sit down until 10p. I would have left at 8:30 if they were honest about the delays and they knew it - dishonest in order to keep customers unhappy and waiting. I had children with me, very disrespectful and inconsiderate, would not return.
   

   Benihana - Cupertino, CA本日返信済み

   Dear Justin, We’re deeply sorry for the frustration and inconvenience you experienced during your visit. Waiting an hour and a half past your reservation time, especially with children, is unacceptable, and we sincerely apologize for the poor communication and delay. Your feedback highlights a serious issue, and we’ll address this with our team to ensure honesty and better service moving forward. We truly regret that this experience has led you to decide not to return, but we appreciate you sharing your experience and hope you might reconsider in the future.
   

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6. A

   Ana

   サンフランシスコ・ベイ周辺評価・口コミ (7)

   3.0

   2日前にご来店

   1. 総合評価 3
   2. 料理 5
   3. サービス 2
   4. 雰囲気 4

   Reservation at 7:45pm, was told to wait 30-40 mins didn’t get a table until 9:27pm , the amount of people waiting was insane. They over booked
   

   Benihana - Cupertino, CA本日返信済み

   Dear Ana, Thank you for sharing your experience. I’m truly sorry to hear about the long wait and the frustration it caused, especially with a reservation. Your feedback is important, and we’ll work on improving our reservation and seating processes. We appreciate you bringing this to our attention.
   

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7. M

   Michelle

   ラスベガス評価・口コミ (2)

   5.0

   2日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   While the food was amazing…we waited 1 hr and 20 min past our reservation time! Reservation was at 7:30, didn’t get seated till 8:50 almost 9pm. Need to manage reservations better. While I realize you can’t control cooking time and how fast people eat, it was frustrating to have to wait so long!
   

   Benihana - Cupertino, CA1日前に返信済み

   Dear Michelle, Thank you for sharing your feedback. We’re thrilled to hear you enjoyed the food, but we’re truly sorry for the frustrating wait you experienced. Waiting over an hour past your reservation time is unacceptable, and we appreciate how this impacted your evening. You’re absolutely right—managing reservations better is crucial, and we’ll work on improving this to ensure a smoother experience for our guests. Thank you for your understanding, and we hope you’ll give us another chance to provide the excellent experience you deserve.
   

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8. A

   Angelica

   サンフランシスコ・ベイ周辺評価・口コミ (1)

   5.0

   2日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Sam did great he was our waiter went above and beyond! Overall love this place!
   

   Benihana - Cupertino, CA本日返信済み

   Dear Angelica, Thank you so much for sharing your wonderful experience! We're thrilled to hear that Sam went above and beyond to make your visit special. It means a lot that you and your family enjoyed your time with us and created great memories. We look forward to celebrating your birthday with you in April and will do our best to have Sam serve you again! Thank you for your kind words and continued support.
   

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9. A

   Alex

   サンフランシスコ・ベイ周辺評価・口コミ (2)

   5.0

   3日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Our hibachi chef, Alex, was nothing short of amazing! His cooking skills were flawless, and he made the entire experience so much fun with his showmanship and humor. The food was cooked to perfection, and the flavors were incredible. You could tell that Alex put a lot of care into every dish, making our meal even more enjoyable. Our waiter, Sam, was equally fantastic. He was attentive, friendly, and ensured that we had everything we needed throughout our meal. His service was prompt, and he made sure we were always taken care of, which really elevated the whole experience. Both Alex and Sam went above and beyond to make our visit memorable, and we can’t wait to come back!
   

   Benihana - Cupertino, CA本日返信済み

   Dear Alex, Thank you for sharing such a fantastic experience! We're thrilled to hear that Chef Alex and waiter Sam went above and beyond to make your visit memorable. It’s wonderful that Alex’s cooking and showmanship, along with Sam’s attentive service, made your meal so enjoyable. We can’t wait to welcome you back for another amazing dining experience! 😊
   

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10. M

    Matt

    サンフランシスコ・ベイ周辺評価・口コミ (1)

    5.0

    3日前にご来店

    1. 総合評価 5
    2. 料理 5
    3. サービス 5
    4. 雰囲気 5

    Our waitress and cook were the best!! I think our cooks name was Brian he was outstanding! So was our waitress but we did not get her name. This establishment is wonderful to their guests! We will return! Thank you the wonderful memories :) Restaurant was very clean and tentative to our needs. All of the food was perfect!
    

    Benihana - Cupertino, CA本日返信済み

    Dear Matt, Thank you so much for sharing your wonderful experience! We're thrilled to hear that Chef Brian and your waitress provided outstanding service and made your visit special. It's great to know that you enjoyed the food, cleanliness, and overall atmosphere. We can’t wait to welcome you back for more memorable dining experiences! 😊
    

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