Benihana - New York, NY

Benihana - New York, NY​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. OT

   OpenTable ダイナー

   ニューヨーク評価・口コミ (3)

   2.0

   2019年4月23日にご来店

   1. 総合評価 2
   2. 料理 2
   3. サービス 2
   4. 雰囲気 2

   この値段なら良いと思います、が 日本の鉄板焼きをイメージして行くと焼きそば屋みたいでガックリします。アメリカの人には是非日本で鉄板焼き行ってもらいたいですね、パーフォマンスで味をカバーって感じでした。
   

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2. OT

   OpenTable ダイナー

   ロサンゼルス評価・口コミ (1)

   4.0

   2018年5月12日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 4
   4. 雰囲気 2

   土曜の夜で家族連れ、そして誕生日のお客様が多くとても賑わっていました。少人数でのゆっくりお食事などには向かないと思いました。 でも安くて美味しいのでまた 伺いたいと思います。
   

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3. OT

   OpenTable ダイナー

   ニューヨーク評価・口コミ (2)

   5.0

   2日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   The staff at Benihana was amazing! They made our experience so special! And the food was amazing- I’m still eating leftovers two days later, there was so much of it! 10/10
   

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4. OT

   OpenTable ダイナー

   ニーダーザクセン州評価・口コミ (1)

   1.0

   2日前にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 3
   4. 雰囲気 1

   I was really looking forward to dining at Benihana, expecting the exciting and engaging teppanyaki experience that the restaurant is known for. Unfortunately, our visit was quite a letdown. First, I want to acknowledge that our server was fantastic—attentive, friendly, and professional. However, the chef who prepared our meal was far from the high-energy, entertaining experience we anticipated. He seemed rushed, unorganized, and lacked the usual showmanship that makes Benihana special. There were barely any tricks, no interaction with the guests, and the overall performance felt uninspired. On top of that, cleanliness was an issue. The cooking station looked messy, and the chef did not handle ingredients with the level of care I would expect from a restaurant of this reputation. It made the experience feel sloppy rather than exciting. When we brought up our concerns to the manager, we were met with little more than a shrug. He seemed disinterested and did not make any effort to address our disappointment. Customer service at this level should be much better. For the price we paid, we expected a great meal and a fun experience. Instead, we got neither. While the server did their best, the chef and management really dropped the ball. I won’t be returning to this location, and I wouldn’t recommend it to others looking for the classic Benihana experience.
   

   Benihana - New York, NY1日前に返信済み

   Dear Guest, Thank you for sharing your feedback. We’re truly sorry to hear that your recent experience at Benihana didn’t meet your expectations. While we’re glad your server provided excellent service, we deeply regret that the chef’s performance and cleanliness fell short of the high standards we strive for. Your experience doesn’t reflect the quality and entertainment we aim to deliver, and we’re especially disappointed to hear about the manager’s lack of response. Please know your feedback is taken seriously, and we’ll address these issues with our team to ensure improvements are made. We appreciate your past support and regret that we didn’t deliver the experience you expected. Best regards,
   

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5. A

   Aziliz

   ニューヨーク評価・口コミ (2)

   5.0

   4日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   High-quality for high price but impossible to finish our plate. We can bring the rest of food. It's perfect. Thank you very much for the show!!
   

   Benihana - New York, NY3日前に返信済み

   Thanks for the feedback, Aziliz! We're thrilled to hear that you enjoyed our food and service at Benihana - New York, NY. We understand that dining with a large group can be a challenge and we're glad we could provide you with a memorable experience. Your kind words are greatly appreciated and we're looking forward to your next visit. See you soon!
   

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6. R

   Ralph

   ニューヨーク評価・口コミ (1)

   1.0

   2025年3月6日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 5
   4. 雰囲気 1

   Firstly, I would like to give compliments to our server Saul. He was incredibly helpful and supportive even though the rest of the experience was a complete flop. With the chef being very fast, no entertainment even though we told him we brought people to Benihana for the first time. The food was also everything but the Benihana standard, meat was cooked well done when asked for medium rare, no flavor in rice, no consideration of allergies and preferences. When the manager came out he did not seem to care about the concerns and gave us a discount that was more of an insult rather than a solution. With the manager coming back for a second time, even the chef came in the restaurant to yell at us when he heard we were talking about the experience. The manager did apologize for that behavior even though he let the chef speak for 2 minutes too long. Having informed him that we were disappointed he kept pointing out that chef Roy had never been critized in his 27 years of working there even though multiple others told us it’s not the first time. Ultimately, a solution was found after 30 minutes with the only response from the manager “just don’t come back here” - we were shocked but so be it. Saul nevertheless, told us that if we ever come back to ask for him and he will make sure we are taken care of. Therefore, nothing but praise for him, it’s a shame his job is made so much more difficult by tricky management and kitchen staff.
   

   Benihana - New York, NY2025年3月7日に返信済み

   Hi Ralph, We're truly sorry to hear about your experience at Benihana - New York, NY. It's disappointing to know that we didn't meet your expectations, especially with regards to service and food quality. We take your feedback seriously and will be addressing these issues with our team. We're glad to hear that our server made a positive impact, and we hope that despite this setback, you'll consider coming back to us for a better experience. Best, The Management Team
   

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7. OT

   OpenTable ダイナー

   ニューヨーク評価・口コミ (1)

   5.0

   2025年3月6日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 4

   Are yearly tradition to come to Benihana for my son‘s birthday. This year, our server outdid himself he was really gracious and very attentive. Our chef was phenomenal very friendly. Did a beautiful job in preparing all the food right in front of us and it was delicious. We even got a complementary birthday ice cream, Buddha mug, and photo as a gift at the end of the evening as a birthday present For my child. Benihana is a great place to go for special occasions. I highly recommend it ! 
   

   Benihana - New York, NY2025年3月7日に返信済み

   Dear Guest! We're thrilled to hear that you choose Benihana - New York, NY for your yearly tradition. It's wonderful to know that our team made your son's birthday memorable. We're glad that you enjoyed the food and found our service to be exceptional. It's always our pleasure to make special occasions extra memorable. We appreciate your high recommendation and look forward to serving you again soon. Thanks for choosing Benihana!
   

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8. A

   Annette

   ニューヨーク評価・口コミ (3)

   5.0

   2025年3月5日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 4

   The food was great and the service was excellent. I do recommend this place. You can come with, family, friends or a date.
   

   Benihana - New York, NY2025年3月7日に返信済み

   Hi Annette, We're thrilled to hear that you had a great dining experience at Benihana - New York, NY! It's wonderful to know that you enjoyed our food and found our service excellent. Your recommendation means a lot to us. We always strive to make our guests' experiences memorable and we're glad we could do that for you. We appreciate your feedback and look forward to welcoming you and your group back soon. Best regards, The Management Team
   

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9. K

   Kawana

   ニューヨーク評価・口コミ (2)

   5.0

   2025年3月5日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Great atmosphere, great food, great service! Would definitely go again.
   

   Benihana - New York, NY2025年3月6日に返信済み

   Thanks for visiting us, Kawana! We're thrilled to hear that you enjoyed the atmosphere, food, and service at Benihana - New York, NY. Your kind words mean a lot to our team. We strive to provide an exceptional dining experience and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon! Best, The Management Team
   

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10. OT

    OpenTable ダイナー

    ニューヨーク評価・口コミ (4)

    5.0

    2025年3月3日にご来店

    1. 総合評価 5
    2. 料理 5
    3. サービス 5
    4. 雰囲気 5

    Excellent. Food was fresh and the drinks were really good
    

    Benihana - New York, NY2日前に返信済み

    Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your experience at Benihana - New York, NY. It's wonderful to know that our fresh food and good drinks met your expectations. We strive to provide the best service and it's always rewarding to hear when we've succeeded. We look forward to serving you again soon.
    

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