Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL

Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. OT

   OpenTable ダイナー

   サンフランシスコ・ベイ周辺評価・口コミ (2)

   4.0

   2020年1月27日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 4
   4. 雰囲気 4

   いつも利用しています。 安心のレストラン。
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL2020年2月13日に返信済み

   紅花体験を楽しんでいただきありがとうございます！すぐに帰る！
   

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2. KK

   KeiKeimama

   ハワイ評価・口コミ (13)

   1.0

   2017年12月31日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 1

   すべてが最悪。予約をしたが、道に迷い10分遅刻した。その旨受付に謝ったが「Too　late！」と強く言われ、「待つなら待てば」的な感じで呼び出しベルを渡された。こちらも遅刻したほうなので待っていたが待てど暮らせど呼ばれず。次々に新しいお客が呼ばれていく中、私たちはずっと待たされた。もう一度こちらから「まだ呼ばれないのか」と聞くと「いつ呼ぶかわからないわ」と馬鹿にした顔で言われてこちらも怒ってお店を出ていきました。せっかくのディナーが台無しです。 まずは受付の方を辞めていただきたいです。英語がうまく話せない私たちを完全に馬鹿にしていました。しかも早口で・・・（こちらはリスニングはできますので相手が何を言っているかはすべてわかりました） お店のパフォーマンスを見ていたがこちらも不十分。 ディズニーエプコットのアルバイトのシェフのほうがずっと上手でした。 このお店に二度と行くことはないと思いますが、ホノルルなどの「ベニハナ」にも二度と行きません。
   

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3. u

   ushi0615

   東京評価・口コミ (5)

   3.0

   2017年10月31日にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 4
   4. 雰囲気 3

   美味しくて1年ぶり2度目の利用です。オーランドに来たら行きたい。 ただお肉より先にご飯(フライドライス)が出てくるのは調子が狂います。
   

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4. PW

   PW10

   タンパ・ウエストセントラルフロリダ評価・口コミ (6)

   1.0

   1日前にご来店

   1. 総合評価 1
   2. 料理 5
   3. サービス 1
   4. 雰囲気 2

   Have gone to this location several times over the years and the experience has gotten progressively worse every time. We had a reservation but waited 17 minutes past the reservation time to be seated. Then after being seated it took forever to get our order and food. In fact a table that was sat several minutes after us had their chef before we even had our drinks. The drinks, even water, were not replenished without asking and even after requesting refills it took forever. Definitely not the experience we were expecting or have previously received.
   

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5. M

   Matt

   Unspecified評価・口コミ (2)

   1.0

   3日前にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 1

   terrible terrible terrible made a reservation and waited 45min past our reservation and then left. what a joke, don’t even bother
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL2日前に返信済み

   Dear Matt, We’re truly sorry for your frustrating experience. Waiting 45 minutes past your reservation time is unacceptable, and we deeply apologize for the inconvenience and disappointment this caused. We strive to honor all reservations and provide timely, attentive service, and it’s clear we fell short during your visit. Your feedback is important, and we’ll investigate what went wrong to ensure it doesn’t happen again. We appreciate you sharing your experience and hope you might consider giving us another chance in the future.
   

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6. f

   felix

   ワシントン DC エリア評価・口コミ (11)

   1.0

   3日前にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 2
   4. 雰囲気 2

   It was not what I expected. The food was not seasoned and the cook took too long to cook the portions. Each portion was cooked and put on our plates and served too far apart. The atmosphere was too loud which was expected due to the location. The cook was not experienced. Did not serve the sauces or condiments til after. Not a great experience.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL2日前に返信済み

   Dear Felix, We’re truly sorry your experience didn’t meet your expectations. We appreciate your feedback, as it helps us improve. We apologize for the seasoning, cooking delays, and timing issues with your meal—this isn’t the standard we aim for. We’ll address your concerns with our kitchen team to ensure better timing and quality in the future. We also regret that the atmosphere and service didn’t enhance your experience. Thank you for sharing your thoughts, and we hope you might give us another chance to provide a much-improved dining experience.
   

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7. S

   Sean

   ウィスコンシン州評価・口コミ (1)

   3.0

   6日前にご来店

   1. 総合評価 3
   2. 料理 4
   3. サービス 4
   4. 雰囲気 3

   Hour wait with a reservation. They know how to take a reservation, just not how to hold it. The holding is the key part.
   

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8. B

   Brian

   タンパ・ウエストセントラルフロリダ評価・口コミ (2)

   5.0

   7日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   We had an excellent meal last night! Our server Neyaeh was great. She helped answer questions, was very polite, and made sure we had everything we requested. Our chef Rezha was by far the best Benihana we have ever had. We have eaten at many Benihana restaurants, but this was our best tasting meal ever. The steak, chicken, shrimp, and scallops were all cooked to perfection and had just the right amount of seasoning. We didn't even need to use nay sauces because the food tasted so good without it!
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL5日前に返信済み

   Dear Brian, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you had an excellent meal and that both Neyaeh and Chef Rezha made your visit so special. It’s wonderful to know that this was your best Benihana experience yet—we’ll be sure to pass along your compliments to the team! We truly appreciate your recognition of our staff and leadership. Your feedback means a lot to us, and we hope to welcome you back again soon for another outstanding meal. Best regards, Ron & The Management Team
   

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9. OT

   OpenTable ダイナー VIP

   ワシントン DC エリア評価・口コミ (3)

   2.0

   2025年3月11日にご来店

   1. 総合評価 2
   2. 料理 2
   3. サービス 2
   4. 雰囲気 1

   Crowded. Noisy. Expensive. Kids screaming. To be avoided. Lost its luster.
   

   Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL5日前に返信済み

   Dear Guest, We’re sorry to hear that your recent experience didn’t meet your expectations. We strive to create a lively and enjoyable atmosphere, but we understand that the noise and crowd can be overwhelming at times. We also regret that you felt the experience didn’t reflect the quality we aim to deliver. Your feedback is important, and we’ll take it into consideration as we work to improve. We hope you might give us another chance in the future. Thank you for sharing your thoughts. Best regards,
   

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10. A

    Amanda

    タンパ・ウエストセントラルフロリダ評価・口コミ (5)

    3.0

    2025年3月10日にご来店

    1. 総合評価 3
    2. 料理 3
    3. サービス 2
    4. 雰囲気 2

    I think they are understaffed. Our reservation was for 9 pm on a Sunday. We got seated around 9:35 and it wasn’t busy at all. We didn’t get drinks for another 30 min. And didn’t start getting any food (soup, salad, etc) until almost 10:30. The cook was nice, but seemed a little tired, possibly overworked. One person in our party never got the white rice she ordered. The food was good though, once we got it. People go to the hibachi restaurants not only for the food, but for the experience. And our experience was long and a bit boring.
    

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    Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL2025年3月11日に返信済み

    Hello Amanda, Thank you for your feedback. We're sorry to hear that your experience at Benihana - Orlando - Hilton Orlando Lake Buena Vista, FL, didn't meet your expectations. We understand that waiting and receiving food separately can be frustrating, and we apologize for the delay in serving your orders. We also regret that the service didn't meet your expectations. We're glad to hear you enjoyed the food, but we understand that the overall experience was lacking. Your comments will be taken into consideration as we strive to improve our services. We hope to have the opportunity to serve you again in the future. Best, The Management Team
    

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