Benihana - Westbury, NY

Benihana - Westbury, NY​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. MF

   MarciaF

   ニューヨーク評価・口コミ (2)

   3.0

   3日前にご来店

   1. 総合評価 3
   2. 料理 4
   3. サービス 2
   4. 雰囲気 2

   Went to celebrate my daughter's birthday and it wasn't as good as I thought it would be. The teppenyaki chef wasn't animated or anything. Not much interaction. Kind of boring. Service was ok -but we had to wait a bit long to get refills. Waitress really didn't explain the options clearly. So we had to kind of guess what was included, what wasn't. What cost extra?
   

   Benihana - Westbury, NY1日前に返信済み

   Hi Marcia, Thank you for choosing to celebrate your daughter's birthday at Benihana - Westbury, NY. We're sorry to hear that your experience didn't meet your expectations. We always strive to provide a memorable dining experience and it seems we fell short during your visit. We appreciate your feedback on the service and the chef's demeanor. We're sorry if you felt it wasn't up to our usual standards, and we will work on improving these aspects. We hope you'll give us another chance to make it right. Best, The Management Team
   

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2. P

   Poppishh

   ニューヨーク評価・口コミ (8)

   4.0

   5日前にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 4
   4. 雰囲気 3

   Food was great;however value of food was a bit high especially for children.
   

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3. AB

   ArielleB VIP

   ニューヨーク評価・口コミ (4)

   1.0

   2025年3月13日にご来店

   1. 総合評価 1
   2. 料理 3
   3. サービス 1
   4. 雰囲気 2

   Went for my four year old daughter’s birthday. Chef had zero personality. Did not do one thing to make us laugh or entertain in the least bit. Manager had nothing to say except each chef is different. Complete disappointment. Table next to us was laughing and having a great time. Had to ask the servers to take away the empty salad and soup bowls. Was completely disgusted by the experience after a $500 check. Beyond awful
   

   Benihana - Westbury, NY1日前に返信済み

   Thanks for the feedback, Arielle. We're really sorry to hear that your daughter's birthday celebration at Benihana - Westbury, NY didn't meet your expectations. We strive to provide a memorable experience for our guests, and it's disappointing to hear that we fell short. We appreciate your feedback on the service and the food, and we'll definitely take it into account as we continuously work to improve. We hope you'll consider giving us another chance in the future. Best, The Management Team
   

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4. OT

   OpenTable ダイナー

   ニューヨーク評価・口コミ (1)

   1.0

   2025年3月9日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 1

   Had reservations but were seated late. Our cook was very messy and sloppy. The waiter / waitress service was rushed. Pricing and tipping were confusing. Will not be returning or recommending this restaurant.
   

   Benihana - Westbury, NY2025年3月11日に返信済み

   Dear Guest! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - Westbury, NY. It's disappointing to know that your visit was not up to our usual standards, particularly with the seating arrangement and service. We understand how frustrating it must have been to have this experience. We appreciate your feedback as it helps us identify the areas we can improve. We're constantly working on our service and we hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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5. OT

   OpenTable ダイナー VIP

   ニューヨーク評価・口コミ (8)

   1.0

   2025年3月1日にご来店

   1. 総合評価 1
   2. 料理 3
   3. サービス 1
   4. 雰囲気 2

   We opted for a standard dinner table (outside of the hibachi area), and our server was on his second week. He needed a LOT more training. Our drinks weren’t served until entrees came out, two of our orders were wrong, and it was just an overall nightmare and way too long of a dining experience than necessary. We had to continue reminding or server of very simple things. The menu is also pretty limited unless you’re just there for Hibachi.
   

   Benihana - Westbury, NY2025年3月8日に返信済み

   Dear Guest! We're really sorry to hear about your recent experience at Benihana - Westbury, NY. It sounds like we didn't meet your expectations, especially with the service and the timing of your meals. We appreciate your feedback and will definitely look into these issues. We hope to have the opportunity to make it up to you in the future. Best, The Management Team
   

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6. r

   richard VIP

   ニューヨーク評価・口コミ (6)

   5.0

   2025年2月25日にご来店

   1. 総合評価 5
   2. 料理 4
   3. サービス 5
   4. 雰囲気 5

   We all celebrate birthdays at benihana's. They always offer us the $30 from chef table off of a meal which is great.
   

   Benihana - Westbury, NY2025年2月27日に返信済み

   Hello Richard, Thank you for choosing to celebrate your birthday at Benihana - Westbury, NY! We're thrilled to hear that you always enjoy our chef's special. We're sorry to see that you found the value to be a bit lower. We always aim to provide the best experience for our guests, and your feedback helps us improve. We hope to see you again soon for another celebration! Best, The Management Team
   

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7. B

   Bonni VIP

   ニューヨーク評価・口コミ (23)

   3.0

   2025年2月23日にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 5
   4. 雰囲気 5

   Not like it used to be. No exciting energy from chefs and shouldn’t they be Asian? Not prejudice just remember how it used to be
   

   Benihana - Westbury, NY2025年2月25日に返信済み

   Dear Bonni! We appreciate your feedback and are sorry to hear your experience didn’t meet past expectations. Our goal is to provide an exciting and enjoyable dining experience for all guests, and we’ll share your comments with our team to ensure we maintain our high standards. Our chefs come from diverse backgrounds, but all are trained to deliver the quality and entertainment our guests expect. We value your support and hope to welcome you back for a more enjoyable visit in the future.
   

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8. K

   Keith

   ニューヨーク評価・口コミ (1)

   1.0

   2025年2月22日にご来店

   1. 総合評価 1
   2. 料理 3
   3. サービス 1
   4. 雰囲気 3

   For the prices of the food, the service quality does not match. A red table napkin was melted on the table top which was scrapped off.
   

   Benihana - Westbury, NY2025年2月24日に返信済み

   Thanks for visiting us, Keith. We're truly sorry to hear about your experience at Benihana - Westbury, NY. We pride ourselves on providing top-notch service and it's clear we missed the mark during your visit. We understand that the service quality and the condition of the table napkin are not up to your expectations, and we sincerely apologize for the oversight. We will definitely address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope you'll give us another chance to provide you with the quality service you deserve.
   

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9. L

   Laurie

   New York State評価・口コミ (1)

   3.0

   2025年2月19日にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 5
   4. 雰囲気 4

   Our chef was super fun and amazing but food was overcooked. We were celebrating two birthdays so they nicely gave us a candle with ice cream, which was sweet. Service was great.
   

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   Benihana - Westbury, NY2025年2月21日に返信済み

   Thanks for the feedback, Laurie! We're thrilled to hear that you enjoyed the chef and service at Benihana - Westbury, NY. It's great to know that our team could make your celebration special for your two birthdays. We're sorry to hear that our food didn't meet your expectations this time around. We appreciate your honest feedback and will certainly look into the overcooked dishes. We hope to welcome you back soon for a more satisfying experience. Best wishes, The Management Team
   

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10. D

    Dyan

    ニューヨーク評価・口コミ (1)

    5.0

    2025年2月19日にご来店

    1. 総合評価 5
    2. 料理 5
    3. サービス 5
    4. 雰囲気 4

    Had a good time & a great meal. Excellent service & delicious food.
    

    Benihana - Westbury, NY2025年2月21日に返信済み

    Hey Dyan, We're over the moon to hear that you had a great time at Benihana - Westbury, NY! It's fantastic to know that you enjoyed our food and service. Your kind words mean the world to us. We're thrilled that we could provide you with an excellent dining experience. We look forward to welcoming you back soon. Best, The Management Team
    

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