- 総合評価 4
- 料理 4
- サービス 3
- 雰囲気 5
We had an early birthday dinner for my husband at Café Sierra, located in the Hilton near Universal Studios. This restaurant features an AYCE buffet with high quality seafood. It is pricey, $159 per person, but worth it if you can eat more of the pricier items.
The wait was ridiculous even though we had a reservation. We waited 45 minutes past our arrival. DON'T TELL THE CUSTOMER THAT IT WILL ONLY BE A FEW MINUTES WAIT. Someone else was waiting for over an hour past their reservation. The only thing I can think of the delay of getting seated is there was a convention at the hotel. Once seated, service was ok at best.
Ambiance was festive with live music and decorations for the Chinese New Year. I was HIGHLY DISAPPOINTED as they promised the traditional Chinese New Year dragon dance, but the hostess had no clue and it never happened. FALSE ADVERTISING FOR THIS EVENT AS THIS AD WAS THE DRAW FOR MANY DISAPPOINTED CHINESE IN ATTENDANCE, INCLUDING ME!
The overall buffet features whole Maine lobster, king, snow, & Dungeness crab, oysters, scallops, shrimp cocktail, free flowing adult beverages & soft drinks, hot food items, sashimi, sushi, dim sum, steak, prime rib, lamb chops, pork belly, bone marrow, assorted desserts which included two chocolate fountains and scooped ice cream.
Some items were seasoned perfect, others were acceptable but bland.
There are many more items that I did not mention, but the offerings are extensive
In the past they would have earned a five star rating, but all of the above mentioned, especially the FALSE ADVERTISING has knocked down my review and recommendations of this place. Go for the food but allow ample time due to possible long wait being seated.
Cafe Sierra at Hilton Universal City2025年1月28日に返信済みThank you for sharing your dining experience at Cafe Sierra. We appreciate your feedback and are always striving to improve. We understand the frustration of the wait and sincerely apologize for the inconvenience. We are pleased you enjoyed the quality of the seafood and the overall dining experience. We value your feedback and will use it to enhance our guest experience. The Cafe Sierra Team