Banstead​のベストアメリカ料理レストラン

I wanted to share my recent dining experience. It was my first time at your restaurant, and it was a surprise from my family for my birthday. I truly enjoyed the relaxed atmosphere, and I’m glad my family chose this spot over a more expensive option in the city with less fulfilling food. Unfortunately, I did encounter a negative experience with the front of house team member, Moh. We had an original booking for 7:30pm, but my wife changed it to 8:00pm to account for potential traffic. We arrived early at 7:15pm and managed to find a parking spot right outside. When we entered the restaurant, we hoped to revert to our original booking time. However, Moh responded abruptly and told us to come back at 8:00pm, showing little empathy. Despite of this experienced, everything changed due to excellent services provided by “George” and his team who provided us with an impeccable service, and guided us with food on the menu. It was complete and opposite service received from Moh. As someone who works in the hospitality industry, I believe this situation could have been handled more diplomatically, perhaps by politely explaining that the restaurant was fully booked and unable to accommodate the request. Despite this, I look forward to visiting again and hope for a more positive interaction in the future. “Great food” and excellent service from the waiters and the Manager “George”. Thank you!!!

Great Team shout out to the tall manager with a cowboy hat, food and atmosphere a huge vibe. 20/10 Best venue in south London for sure

Really friendly staff, quick efficient service and lovely food - perfect pre theatre meal for us. Love the smash burgers!