Hawthorne​のカジュアルなレストラン

Dear Fogo de Chão Management I am writing to express my disappointment with an issue we encountered during our dinner last night at your Paramus location. While the dining experience itself was enjoyable, an incident towards the end of the evening left a lasting negative impression. When it came time to pay the bill, my credit card was misplaced by the staff. For approximately 30 minutes, the staff searched for my card. During this time, neither my wife nor I received any updates or acknowledgment of the situation. Eventually, our waiter returned with my card and the bill, but the handling of the situation was far from satisfactory. The manager did briefly come by to apologize for the inconvenience, but no meaningful attempt was made to address the frustration or inconvenience caused by this situation. I believe that during such a prolonged and stressful incident, proactive communication and a genuine effort to make amends—such as a timely update or even a courtesy gesture like a discount on the bill—would have demonstrated better customer service. We expected a higher standard of care and professionalism. While mistakes happen, how they are handled reflects your commitment to customer satisfaction. I hope you will take this feedback seriously and consider reviewing your procedures to better address situations like this in the future. I look forward to hearing how this can be improved to ensure a positive experience for your guests moving forward. Thank you for your time and attention. Sincerely, Derick Causing Edit: 11/24/2024 initially gave one star for the experience given the incident however please see below in response to my grievances. Manager Dante called me the following day to apologize for the night before. He rectified the issue by giving my wife and I complimentary dinner coupons at a time of our choosing. While I understand problems do happen I appreciate the gesture by manager Dante. Will be dining with Fogo De Chao.

This is the 3rd or 4th time I have been here. Every time the food has been really good. Had dinner with my daughters. We had grandma pie was great!!! My daughters had chicken parm dinner , pretzel , and grilled chicken Chipotle wrap all the food was good. Totally will be returning.

We are frequent diners at this restaurant and the prices just keep going up. It’s a bit concerning

Great portions , excellent salads The chicken is so tender and delicious!

We loved dining with friends at Pizzaiolo! They have a great menu from which to choose. The service is outstanding. The good delicious. We are out-of-towners there but return with each visit to the area. It is a neighborhood gem. A must go-to!