New Milford​の楽しい雰囲気のレストラン

Food was excellent! The Prime Rib special on Monday was amazing and honestly perfect for 2 people. It came with salad and tiramisu which was to die for. The wings, truffle fries and spinach and artichoke dip were fabulous. Service was slow on a Monday night. Nothing terrible to complain about. Will be coming back and telling our friends!

We really enjoyed the dinner. Benny our server was fantastic and really attentive to everything. We hadn’t been in years so it was nice to come back and still enjoy the quality of the food

Dear Fogo de Chão Management I am writing to express my disappointment with an issue we encountered during our dinner last night at your Paramus location. While the dining experience itself was enjoyable, an incident towards the end of the evening left a lasting negative impression. When it came time to pay the bill, my credit card was misplaced by the staff. For approximately 30 minutes, the staff searched for my card. During this time, neither my wife nor I received any updates or acknowledgment of the situation. Eventually, our waiter returned with my card and the bill, but the handling of the situation was far from satisfactory. The manager did briefly come by to apologize for the inconvenience, but no meaningful attempt was made to address the frustration or inconvenience caused by this situation. I believe that during such a prolonged and stressful incident, proactive communication and a genuine effort to make amends—such as a timely update or even a courtesy gesture like a discount on the bill—would have demonstrated better customer service. We expected a higher standard of care and professionalism. While mistakes happen, how they are handled reflects your commitment to customer satisfaction. I hope you will take this feedback seriously and consider reviewing your procedures to better address situations like this in the future. I look forward to hearing how this can be improved to ensure a positive experience for your guests moving forward. Thank you for your time and attention. Sincerely, Derick Causing Edit: 11/24/2024 initially gave one star for the experience given the incident however please see below in response to my grievances. Manager Dante called me the following day to apologize for the night before. He rectified the issue by giving my wife and I complimentary dinner coupons at a time of our choosing. While I understand problems do happen I appreciate the gesture by manager Dante. Will be dining with Fogo De Chao.

Food is always consistent Drinks are the main draw Don’t like the auto gratuity. Fun atmosphere and decorations. Friendly service.

Totally enjoyed my first experience at forte. Would definitely recommend and go back