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We have been dining at Kona Grill on the Country Club Plaza in Kansas City for years. Last Sunday, my son turned 30 years old so we decided to celebrate there. I noted on the online reservation, as well as called the morning prior to our 7pm reservation to remind them that I wanted a cake or something for dessert to recognize his special day. As it was the Sunday after Valentine's Day, there were hardly any patrons. They also had the Valentine's Day menu so the selection of sushi rolls was reduced to a handful. The service was poor, the food mediocre, and the fact that no one recognized my son's birthday was unforgiveable.
Kona Grill - Kansas City2025年2月19日に返信済みThanks for visiting us, Melissa. We're sorry to hear about your recent experience at Kona Grill - Kansas City, especially on such a special occasion as Valentine's Day. We understand how important it is to recognize such milestones, and we apologize for falling short. We're also sorry to hear about your dissatisfaction with our service and the limited selection of our special menu. We take your feedback seriously and will address these issues with our team. We hope to have the chance to serve you better in the future.