Kona Grill - Oakbrook

Kona Grill - Oakbrook​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. M

   Melanie

   シカゴ・イリノイ州評価・口コミ (1)

   3.0

   4日前にご来店

   1. 総合評価 3
   2. 料理 5
   3. サービス 3
   4. 雰囲気 3

   Food was excellent. Mac n cheese was mild, could use more flavor. But the chicken sandwich, shrimp stir fry, Brussels sprouts, waygu steak fried rice, and macadamia nut chicken were delicious!
   

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2. L

   Lawrence VIP

   シカゴ・イリノイ州評価・口コミ (114)

   5.0

   5日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   While all the food was excellent tasting, the portion size of the butter cake dessert was exceptionally small.
   

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3. M

   Mark

   シカゴ・イリノイ州評価・口コミ (1)

   5.0

   7日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   parking right out front, nice vibe-entry music/interior design, delicious kitchen-made meals, great service by server Jonathan went for my birthday: my wife, our adult son, and I each got 1 of the 3 Taste of Kona 3-course dinners ($39 each/what a value!) they each got the "Steak" dinner which includes field salad, 6oz NY strip steak/fingerling potatoes, cheesecake, glass house wine (son substituted non-alcoholic beer) I got the "Seafood" dinner which includes chopped salad, shrimp/penne pasta, chocolate cake, glass house wine our other adult son wasn't able to make it, but would've liked the "Sushi" dinner which includes asian salad, 2 select sushi rolls, stacked brownie, glass house wine (would've substituted other drink) it was our first time going there so I signed-up ahead online for Konavore rewards which got us a free Starter appetizer (or sushi roll) which you can get within a month of signing up: we got the 6 Pot stickers ($21 value) which was 2 each for the 3 of us rewards sign-up also includes a $25 birthday dining credit, which they said I could use next time since getting Starter this time got Kona app ahead which uses Open Table app for reserving and made it easy to update when 2nd son couldn't make it enroute and running a little late so adjusted reservation from 5PM to 5:30PM nice to see a generational family there (like when our parents were with us) and a few nuclear families (with grade-school kids like ours once were) all around a pleasant experience! looking forward to next time!
   

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4. CM

   CurlyMomma

   シカゴ・イリノイ州評価・口コミ (4)

   5.0

   7日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Always have a good time! Good food. Good service.
   

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   Kona Grill - Oakbrook本日返信済み

   Thanks for the feedback, CurlyMomma! We're thrilled to hear that you always have a good time at Kona Grill - Oakbrook. It's fantastic to know that you enjoy our food and service. We strive to provide our guests with the best dining experience possible, and your kind words are a testament to our efforts. We look forward to welcoming you back soon!
   

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5. L

   Lady

   シカゴ・イリノイ州評価・口コミ (9)

   1.0

   2025年3月9日にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 2
   4. 雰囲気 3

   It’s been years since I’ve been at Kona Grill. Wanted to celebrate my birthday with family. Ordered food; husband’s burger prepared incorrectly (took over 20 minutes to receive replacement). I ordered a salad and it was very soggy; asked for a burger replacement. In a party of 4, I was the only one not eating; waited over 30 minutes to receive a burger and fries. An appetizer was credited but, didn’t receive a verbal apology!!!! I will NEVER return!!!!!
   

   Kona Grill - Oakbrook2025年3月12日に返信済み

   Hello Lady, We're really sorry to hear about your experience at Kona Grill on your birthday. It's not the kind of dining experience we want to offer our guests, especially on a special occasion like your day. We understand how frustrating it must have been to wait for your food and receive a burger that wasn't up to standard. We're also sorry about the salad, it's not the standard we aim for. We appreciate your feedback and will take it into consideration to improve our service. We hope you'll reconsider and give us another chance to serve you better in the future. Best regards, Kona Grill - Oakbrook Management Team
   

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6. JO

   JOHND

   シカゴ・イリノイ州評価・口コミ (12)

   5.0

   2025年3月2日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 4

   Terrific venue for date night. Try the Taste of Kona. Diamond B., Mandy, and Jane were very attentive. Looking forward to another visit and enjoying the outdoor patio.
   

   Kona Grill - Oakbrook2025年3月2日に返信済み

   Hello JOHND, We're thrilled to hear that you had a fantastic date night at Kona Grill - Oakbrook! It's wonderful to know that you enjoyed our Taste of Kona and that our team was attentive. We're looking forward to welcoming you back for another visit and enjoy our outdoor patio. Thank you for your kind words and high ratings. Best, The Management Team
   

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7. M

   Monica VIP

   シカゴ・イリノイ州評価・口コミ (1)

   1.0

   2025年2月28日にご来店

   1. 総合評価 1
   2. 料理 3
   3. サービス 1
   4. 雰囲気 2

   Service was not great. The staff was very nice, but not very efficient. We waited a very long time to get our server to prompt our server to take our order. Food was decent.
   

   Kona Grill - Oakbrook2025年3月2日に返信済み

   Thanks for visiting us, Monica. We're sorry to hear that your experience at Kona Grill - Oakbrook didn't meet your expectations. We pride ourselves on our efficient and friendly service, and we're disappointed that we fell short during your visit. We're glad you found the food decent, but we understand you felt it could have been better. Your feedback is valuable to us as we strive to improve. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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8. M

   Mode

   フォート・ローダーデール評価・口コミ (16)

   5.0

   2025年2月21日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Food was so fresh I had the lobster roll and steak & couldn’t have been more pleasure with the temperature. It kind of was a little high in price for the steak but it was worth it.
   

   Kona Grill - Oakbrook2025年2月22日に返信済み

   Thanks for the review, Mode! We're thrilled to hear that you enjoyed your meal at Kona Grill - Oakbrook. It's great to know that you found our food fresh and delicious. We strive to provide an excellent dining experience, and your feedback helps us do just that. We understand your concern about the steak and appreciate your understanding as we aim to provide a unique and memorable dining experience. We hope to see you again soon!
   

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9. T

   Tattianna

   シカゴ・イリノイ州評価・口コミ (1)

   2.0

   2025年2月15日にご来店

   1. 総合評価 2
   2. 料理 1
   3. サービス 3
   4. 雰囲気 2

   Food was over rated, service was ok. Price didn't match for the experience.
   

   Kona Grill - Oakbrook2025年2月17日に返信済み

   Thanks for the review, Tattianna. We're sorry to hear that you found our food overrated and service to be just okay. We strive to provide an exceptional dining experience at Kona Grill - Oakbrook, and we're disappointed that we didn't meet your expectations. We appreciate your feedback as it helps us improve. We hope you'll give us another chance to impress you in the future.
   

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10. K

    Kristil

    シカゴ・イリノイ州評価・口コミ (2)

    1.0

    2025年2月15日にご来店

    1. 総合評価 1
    2. 料理 2
    3. サービス 2
    4. 雰囲気 1

    Our reservation was for 7:15 pm. Upon arrival, there was a wait of about six reservations. We were told that our table was not ready and was being cleaned. While waiting, we observed that the bathrooms were out of service due to pipes busting. Plumbers were fixing the issue. We were seated around 7:30 pm. The bartenders were overwhelmed as well. One bartender appeared to be working like the “Energizer Bunny” non-stop. No one greeted our table for about ten minutes at least. One of the servers grabbed our bill payment machine from the table, said nothing to us and proceeded to give the machine to a couple waiting at the bar. Another five minutes after that, my significant other stopped a wait staff member walking past us. He asked who was our server and the response was “any three of us”, pointing at the bartender who was working extremely hard as one of the three. At this point, we waited a few more minutes to get water. The extremely hard working bartender brought those over to us. We ordered the Avocado egg rolls for starters. I ordered the Surf and Turf (filet (cooked medium) and lobster roll) with Sweet Chili Green Beans. Along with the Lobster & Shrimp roll. My Significant other ordered steak (cooked medium) as well and a side of Mac and cheese. We both had one alcoholic beverage. The starters took about 15 minutes to come out. At this time, it is now 8:20ish pm. The Avocado Rolls were delicious; five stars!!! The Entrees came out around 8:45pm. My entree: the Filet and the Lobster roll looked okay. The Lobster roll looked more appealing. The filet looked dry. Once cut into, it was fine; not great. The other steak was cooked medium well (not as requested). I never received the green beans; got mashed potatoes instead. I was told no substitutions. 👀 The Mac and cheese looked like boiled elbow noodles fresh out the pot with a sprinkle of cheese sauce. Very poor rating. The Lobster & Shrimp roll was delicious. Not the best first impression.
    

    Kona Grill - Oakbrook2025年2月17日に返信済み

    Hey Kristil, We're really sorry to hear about your experience at Kona Grill - Oakbrook. It's certainly not the standard we aim for. We understand how frustrating it must have been to wait for your table and not have your meal served promptly. We also apologize for the lack of attention you received from our staff. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make your next visit a better one. Best, The Management Team
    

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