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Great night @ Capital ! Great service and great food !

Dear Fogo de Chão Management I am writing to express my disappointment with an issue we encountered during our dinner last night at your Paramus location. While the dining experience itself was enjoyable, an incident towards the end of the evening left a lasting negative impression. When it came time to pay the bill, my credit card was misplaced by the staff. For approximately 30 minutes, the staff searched for my card. During this time, neither my wife nor I received any updates or acknowledgment of the situation. Eventually, our waiter returned with my card and the bill, but the handling of the situation was far from satisfactory. The manager did briefly come by to apologize for the inconvenience, but no meaningful attempt was made to address the frustration or inconvenience caused by this situation. I believe that during such a prolonged and stressful incident, proactive communication and a genuine effort to make amends—such as a timely update or even a courtesy gesture like a discount on the bill—would have demonstrated better customer service. We expected a higher standard of care and professionalism. While mistakes happen, how they are handled reflects your commitment to customer satisfaction. I hope you will take this feedback seriously and consider reviewing your procedures to better address situations like this in the future. I look forward to hearing how this can be improved to ensure a positive experience for your guests moving forward. Thank you for your time and attention. Sincerely, Derick Causing Edit: 11/24/2024 initially gave one star for the experience given the incident however please see below in response to my grievances. Manager Dante called me the following day to apologize for the night before. He rectified the issue by giving my wife and I complimentary dinner coupons at a time of our choosing. While I understand problems do happen I appreciate the gesture by manager Dante. Will be dining with Fogo De Chao.

We had a lovely experience at Seasons 52, Paramus. We were celebrating a birthday, and the wait staff left a sweet card for the birthday girl. We had excellent service and the food was very good. Will definitely return.

This was a fantastic choice for my boyfriend’s birthday! He was delighted with the decorations, the diversity in food choices, and impressed with the authentic yet unique flavors! Service really enhanced the experience and yes, I purchased a birthday package for which I’d highly recommend. Thank you for helping make this birthday man’s special day so memorable!

This was our second visit. First one great but this one way greater. Manny very professional and knowledgeable. Gave amazing recommendation and all were spot on. Definitely will be returning. This place is very good for any type of occasion, even to impress someone because of how great the food is and even better the service.