- 総合評価 2
- 料理 4
- サービス 1
- 雰囲気 2
We had a reservation for 1pm. We needed to add one person to the reservation and the hostess was great about that. However, we were not seated until 2:00. We placed our orders quickly and our food did not arrive until 3:30. After fulfilling our drink orders, the waitress did not return to our table until food arrived. No refills or anything. When my friend asked to speak to the manager, the waitress replied “for what?” She returned to offer one person at the table a 15% discount, but did not offer to let her share the experience with the manager. Eventually, the manager came over with the waitress and my friend shared about the lengthy wait and the lack of service. We were told, “well it’s really busy in here on Saturdays and Sundays,” as though it was our fault for wanting to eat out on the weekend. If you know it’s busy, shouldn’t the restaurant make adjustments to handle the business? Food was good, but not worth waiting 2.5 hours for. And the service was worse. On top of that, gratuity was built in the check. I had no intention of tipping a waitress who didn’t pay any attention to the table, but instead I had to tip 20%. Reservations don’t matter here, and apparently, neither do the customers. However, the young man who was running our food was extremely kind and helpful.