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Excellent service, we were asked if we wanted water, still or sparkling, we ordered drinks, arrived within 5 minutes. Ordered starters arrived within 8 minutes, they were really tasty, black pudding Bon Bon’s . The mains arrived slow cooked belly of pork and chicken tikka masala both cooked and presented beautifully, especially the naan ! The staff were attentive without being in your face, I personally do not like being ask if everything is alright why I have a mouthful of food, we did not feel rushed. If we are in the area again we will definitely stay and dine here.\nBreakfast was also excellent, great choice","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"ENERGETIC","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Kathryn","metro":{"metroId":3167,"displayName":"チェシャー","__typename":"Metro"},"initials":"K","isVip":null,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-03-06T19:39:43Z","dinedDateTime":"2025-03-04T19:00:00+00:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-341682-5207-100178248890","text":"Wouldn’t go again. Service was not that good. Wasn’t offered any water. Didn’t explain the cakes just overall wasn’t very good. However the scones were very tasty.","rating":{"food":3,"service":1,"ambience":2,"value":3,"noise":"QUIET","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":2,"nickname":"Racheal","metro":{"metroId":72,"displayName":"ロンドン","__typename":"Metro"},"initials":"R","isVip":null,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-03-02T18:53:27Z","dinedDateTime":"2025-03-02T12:30:00+00:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-341682-4968-350060249295","text":"I was extremely disappointed with the afternoon tea and the service today. It was not busy and yet service was very slow and almost non-existent.\nThe sandwiches were dry around the edges and cakes did not seem fresh at all. Staff were inattentive and we waited for long periods for drinks, then the food and then refill of drinks. During our time there not one staff member approached to ask if there was anything else we needed or would like. To the point that the restaurant area was empty and we had to find a staff member to pay the balance of our bill. I definitely would not be recommending the Berystede Hotel for afternoon tea. Very very poor","rating":{"food":2,"service":1,"ambience":1,"value":1,"noise":"QUIET","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Donna","metro":{"metroId":3083,"displayName":"バークシャー","__typename":"Metro"},"initials":"D","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-03-01T19:55:06Z","dinedDateTime":"2025-03-01T13:30:00+00:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-341682-4552-350064441445","text":"Good afternoon tea, some sandwiches lacked much filling and not very exciting, very good scones. Felt quite neglected for most of the time there until later when the Manager asked us if we wanted more drinks. Service needs to be improved and more consistent if they want people to return.","rating":{"food":4,"service":3,"ambience":3,"value":4,"noise":"QUIET","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":3,"nickname":"Lisa","metro":{"metroId":3107,"displayName":"サリー","__typename":"Metro"},"initials":"L","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-02-23T18:36:00Z","dinedDateTime":"2025-02-23T14:00:00+00:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[{"photoId":"73842289","type":"Dff","photoMetaData":{"title":null,"source":"Diner","creator":"OpenTable","timestamp":"2025-02-23T18:35:27Z","photoBySize":{"small":{"url":"https://resizer.otstatic.com/v2/photos/small/1/73842289.jpg","__typename":"Photo"},"medium":{"url":"https://resizer.otstatic.com/v2/photos/medium/1/73842289.jpg","__typename":"Photo"},"xlarge":{"url":"https://resizer.otstatic.com/v2/photos/xlarge/1/73842289.jpg","__typename":"Photo"},"wideMedium":{"url":"https://resizer.otstatic.com/v2/photos/wide-medium/1/73842289.jpg","__typename":"Photo"},"wideLarge":{"url":"https://resizer.otstatic.com/v2/photos/wide-large/1/73842289.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PhotoMetadata"},"caption":"","showCaption":true,"__typename":"ReviewPhoto"},{"photoId":"73842288","type":"Dff","photoMetaData":{"title":null,"source":"Diner","creator":"OpenTable","timestamp":"2025-02-23T18:35:26Z","photoBySize":{"small":{"url":"https://resizer.otstatic.com/v2/photos/small/1/73842288.jpg","__typename":"Photo"},"medium":{"url":"https://resizer.otstatic.com/v2/photos/medium/1/73842288.jpg","__typename":"Photo"},"xlarge":{"url":"https://resizer.otstatic.com/v2/photos/xlarge/1/73842288.jpg","__typename":"Photo"},"wideMedium":{"url":"https://resizer.otstatic.com/v2/photos/wide-medium/1/73842288.jpg","__typename":"Photo"},"wideLarge":{"url":"https://resizer.otstatic.com/v2/photos/wide-large/1/73842288.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PhotoMetadata"},"caption":"","showCaption":true,"__typename":"ReviewPhoto"},{"photoId":"73842287","type":"Dff","photoMetaData":{"title":null,"source":"Diner","creator":"OpenTable","timestamp":"2025-02-23T18:35:24Z","photoBySize":{"small":{"url":"https://resizer.otstatic.com/v2/photos/small/1/73842287.jpg","__typename":"Photo"},"medium":{"url":"https://resizer.otstatic.com/v2/photos/medium/1/73842287.jpg","__typename":"Photo"},"xlarge":{"url":"https://resizer.otstatic.com/v2/photos/xlarge/1/73842287.jpg","__typename":"Photo"},"wideMedium":{"url":"https://resizer.otstatic.com/v2/photos/wide-medium/1/73842287.jpg","__typename":"Photo"},"wideLarge":{"url":"https://resizer.otstatic.com/v2/photos/wide-large/1/73842287.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PhotoMetadata"},"caption":"Afternoon tea! ","showCaption":true,"__typename":"ReviewPhoto"}],"__typename":"ReviewSearchResult"},{"reviewId":"OT-341682-4142-360072141406","text":"Booked table for 815 already had ordered drink from bar\nTook 20mins to get menu then another 20mins to take order \nStarters arrived at 920pm then main course at 950pm \nSitting in a draft \nCould not get staff attention no apologies very poor service for the price you pay \nSeveral couples arrived after and appeared to get their food first and left before we had even got out main course \nFood when arrived was lovely \nVery disappointed if they knew was going to busy should staff to address this \nLoads of staff about but some seemed to be doing nothing","rating":{"food":4,"service":1,"ambience":1,"value":2,"noise":"QUIET","overall":2,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":2,"nickname":"Sarah","metro":{"metroId":3083,"displayName":"バークシャー","__typename":"Metro"},"initials":"S","isVip":null,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-02-15T10:35:04Z","dinedDateTime":"2025-02-14T20:15:00+00:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-341682-4369-360098709646","text":"A valentines dinner that was tragically disappointing. The food was very poor with a 2 hour wait just for our main course from our booking time of 19.30hrs. Food was poor quality where I would suggest the Chefs are untrained. The main meals were presented over cooked and dry to the extent we sent them back without even trying them. It was obvious when they were replaced, the Fish pie was the same base with a fresh mash on top, as it was in the same dish with burnt edges and fresh mash - obvious mistake. The Beef Wellington shockingly huge amounts of Puff pastry so thick and undercooked. We did not pay for our meal and left the restaurant. The only excuse we were given was that they were busy with 110 covers. It was valentines night and they new this but were ill prepared. Many other diners waited and tried to make the best of it. The general manager on duty was of no use or avoided any form of customer service.","rating":{"food":1,"service":2,"ambience":3,"value":1,"noise":"MODERATE","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Tony","metro":{"metroId":3083,"displayName":"バークシャー","__typename":"Metro"},"initials":"T","isVip":null,"isLoggedInUser":false,"profileColor":"PUMPKIN","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-02-15T11:58:19Z","dinedDateTime":"2025-02-14T19:30:00+00:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[{"photoId":"73516576","type":"Dff","photoMetaData":{"title":null,"source":"Diner","creator":"OpenTable","timestamp":"2025-02-15T11:56:42Z","photoBySize":{"small":{"url":"https://resizer.otstatic.com/v2/photos/small/1/73516576.jpg","__typename":"Photo"},"medium":{"url":"https://resizer.otstatic.com/v2/photos/medium/1/73516576.jpg","__typename":"Photo"},"xlarge":{"url":"https://resizer.otstatic.com/v2/photos/xlarge/1/73516576.jpg","__typename":"Photo"},"wideMedium":{"url":"https://resizer.otstatic.com/v2/photos/wide-medium/1/73516576.jpg","__typename":"Photo"},"wideLarge":{"url":"https://resizer.otstatic.com/v2/photos/wide-large/1/73516576.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PhotoMetadata"},"caption":"Thick undercooked pastry on Beef Wellington","showCaption":true,"__typename":"ReviewPhoto"},{"photoId":"73516519","type":"Dff","photoMetaData":{"title":null,"source":"Diner","creator":"OpenTable","timestamp":"2025-02-15T11:53:15Z","photoBySize":{"small":{"url":"https://resizer.otstatic.com/v2/photos/small/1/73516519.jpg","__typename":"Photo"},"medium":{"url":"https://resizer.otstatic.com/v2/photos/medium/1/73516519.jpg","__typename":"Photo"},"xlarge":{"url":"https://resizer.otstatic.com/v2/photos/xlarge/1/73516519.jpg","__typename":"Photo"},"wideMedium":{"url":"https://resizer.otstatic.com/v2/photos/wide-medium/1/73516519.jpg","__typename":"Photo"},"wideLarge":{"url":"https://resizer.otstatic.com/v2/photos/wide-large/1/73516519.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PhotoMetadata"},"caption":"Under cooked pastry on Beef Wellington","showCaption":true,"__typename":"ReviewPhoto"}],"__typename":"ReviewSearchResult"},{"reviewId":"OT-341682-4553-350087424285","text":"Its sad i have to write this, but I have never experienced such poor service as I have this evening.\nFirstly Communication was non existent, we were informed certain items of food were out of stock, when in fact were still available as other tables were ordering these.\nWe seated at our table for 7.30pm, by 7.50pm we had our starters prawn cocktail and black pudding bons bons and drinks. Black pudding bon bons were completely cold, unfortunately had to be sent back.\nThis was the only interaction we had from the waiters/ service team. We sat at our table until 9.40pm, then we gave up and had to walk away.\nIts such a shame this happened, but the service team really didn’t care, the customer service was non existent.\nUnfortunately I would never recommend this restaurant, shockingly bad","rating":{"food":1,"service":1,"ambience":1,"value":1,"noise":"DO_NOT_RECALL","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":2,"nickname":"Alanna","metro":{"metroId":72,"displayName":"ロンドン","__typename":"Metro"},"initials":"A","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-02-14T22:08:45Z","dinedDateTime":"2025-02-14T19:30:00+00:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-341682-4775-360046625096","text":"Limited choice, but quality was very good\nStaff helpful but seemed under pressure","rating":{"food":4,"service":4,"ambience":4,"value":3,"noise":"DO_NOT_RECALL","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":9,"nickname":"Peter","metro":{"metroId":72,"displayName":"ロンドン","__typename":"Metro"},"initials":"P","isVip":true,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-02-17T08:46:24Z","dinedDateTime":"2025-02-14T19:15:00+00:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-341682-4668-350098945905","text":"We had a lovely stay at the Berystede hotel, we had to upgrade our room as the original twin was small dark and damp! But the deluxe double was lovely and very comfortable! The spa was very nice and our treatments were excellent, although the outside area near the hydro pool could use some attention! \nThe bar was nice but a bit of music would have made a better atmosphere! \nUnfortunately the food wasn’t great! We had pate to start and there was a layer of fat sitting on top which was horrid, the pate itself was freezing cold and very rich with overpowering orange taste, yuck! I had lasagna for mains and it was dry and burnt on top. Overall our stay was nice and I would go back but the food was Very disappointing!","rating":{"food":1,"service":4,"ambience":2,"value":4,"noise":"QUIET","overall":4,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Tonia","metro":{"metroId":3083,"displayName":"バークシャー","__typename":"Metro"},"initials":"T","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-02-09T12:29:39Z","dinedDateTime":"2025-02-08T19:30:00+00:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-341682-4042-190159647629","text":"Very disappointing\nRestaurant was empty - hotel did not appear to know about our booking\nCream tea was nice but ambience non existent.\nWouldn't bother to go again","rating":{"food":2,"service":2,"ambience":1,"value":1,"noise":"QUIET","overall":1,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Jane","metro":{"metroId":3104,"displayName":"バース、サマセット","__typename":"Metro"},"initials":"J","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-01-28T23:43:21Z","dinedDateTime":"2025-01-28T16:00:00+00:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"}],"totalPages":3,"page":1,"totalCount":27,"__typename":"ReviewSearchResults"},"reviewHelpfulnessVotes":[],"sortBy":"newestReview","isLoading":false,"prioritiseUserLanguage":true,"searchTerm":"","error":false},"availabilityToken":"eyJ2IjoyLCJtIjoxLCJwIjowLCJzIjowLCJuIjowfQ","noAvailabilityList":null,"multiDayAvailabilityModalOpen":false,"showDiningReward":false,"initialDTPDate":null,"initialDTPTime":null,"initialDTPPartySize":null,"fetchAvailabilityOnLoad":false,"findATableLoadingStateOverride":true,"pointRedemptionRewards":null,"privateDining":{},"activeTab":"overview","disableFPC":true,"restaurantHighlights":{"staff":null,"missionStatement":null},"pageAnchor":null},"wallet":{"isPaymentLoading":false,"singleUseCard":null,"savedCards":[],"selectedPaymentCardId":null,"showAddPaymentsMethodModal":false,"showConfirmDeleteModal":false,"cardIdForDeletion":null,"paymentCardTokenToSaveAfterLogin":null,"errorCode":null,"showPaymentMethodSavedToast":null,"showPaymentMethodRemovedToast":null,"networkError":null,"partialErrors":[]}},"__OT_NEW_SESSION_START__":false,"__EXCLUDE_ONETRUST__":false,"__EXCLUDE_GA__":false,"__INCLUDE_RECAPTCHA__":false,"__OT_RUM_CONTEXT__":{"deviceType":"desktop","primaryCountry":"jp"},"__OT_GA_DATA__":{"cd2":2,"cd12":"ja","cd6":341682,"cd28":341682,"cd13":"Full Web","cd17":"Full Web","cd11":"restprofilepage","cd66":"restaurants","cd63":"restaurant-profile","cd67":"network","cd10":"anonymous","cd7":"Logged Out","cd4":3240,"cd76":3240,"cd3":3083,"cd19":3083,"cd78":4054,"cd5":4054,"cd31":"false","cd85":1,"cd84":"GuestCenter","cd15":"network","cd18":"network"}}}
Welcome to the award-winning Acanthus Restaurant at Berystede Hotel & Spa. With a relaxing approach and stylish design, this is the perfect place to enjoy fabulous food in picture perfect surroundings. Our expert chefs select only the finest Scottish Beef, British Lamb, Pork and Wild White Fish. Completing the sourcing of organic vegetables wherever possible, ensures we are able to offer the very best culinary experience for our guests.
Browse the à La Carte or Table d'hôte Menu in our elegant restaurant or its outdoor terrace. For casual dining, why not try our Diadem Bar or Oak Lounge. So, whether you fancy a gourmet feast with friends, a romantic meal with a partner or a deliciously decadent English Afternoon Tea, you can be sure of an experience to remember.
Experience exquisite catering at the Macdonald Berystede Hotel and Spa, Acanthus Restaurant! From elegant afternoon teas and private dining to grand events and in-room dining, we cater to all your needs with style and sophistication. Indulge in modern British cuisine and seasonal delights. Perfect for every occasion!
パーティー・貸切
Looking for the perfect event venue? Our elegant private dining rooms and spacious banquet hall can host up to 180 guests. Enjoy comprehensive catering packages with customized menus for weddings, conferences, and banquets. Make unforgettable memories with us!
(V) Vegetarian (VE) Vegan (GF) Gluten-Free | Adults need around 2000 kcal a day
We are now cash-free, so to make it easy for our team to receive tips, if you want to, we’ve added an optional 12.5% service charge. Every penny of all tips received is shared between the members of the team. This service charge is entirely optional and if you would like it removed, please let us know. All our food and drinks have been freshly prepared in our premises where we handle all allergens. If you have a food allergy or intolerance, please speak to your server before you order your meal or drinks. Check with the server for Vegetarian and Gluten-Free options. Steaks are uncooked weights. All prices include VAT at the current rate of 20%
ダイナー27人による評価
総合評価
評価・口コミを投稿できるのは、このレストランでお食事をされたダイナーのみです
3.5
3.5(最近の評価をもとに集計)
3.5料理
3.4サービス
3.4雰囲気
3.5コストパフォーマンス
騒音レベル • 普通
27件の口コミ
K
Kathryn
チェシャー評価・口コミ (1)
5.0
2025年3月4日にご来店
総合評価 5
料理 5
サービス 5
雰囲気 5
I was rather dubious about booking a meal, after reading other reviews, but we had nothing to fear! Excellent service, we were asked if we wanted water, still or sparkling, we ordered drinks, arrived within 5 minutes. Ordered starters arrived within 8 minutes, they were really tasty, black pudding Bon Bon’s . The mains arrived slow cooked belly of pork and chicken tikka masala both cooked and presented beautifully, especially the naan ! The staff were attentive without being in your face, I personally do not like being ask if everything is alright why I have a mouthful of food, we did not feel rushed. If we are in the area again we will definitely stay and dine here.
Breakfast was also excellent, great choice
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R
Racheal
ロンドン評価・口コミ (2)
1.0
2025年3月2日にご来店
総合評価 1
料理 3
サービス 1
雰囲気 2
Wouldn’t go again. Service was not that good. Wasn’t offered any water. Didn’t explain the cakes just overall wasn’t very good. However the scones were very tasty.
この情報は役に立ちましたか?
D
Donna
バークシャー評価・口コミ (1)
1.0
2025年3月1日にご来店
総合評価 1
料理 2
サービス 1
雰囲気 1
I was extremely disappointed with the afternoon tea and the service today. It was not busy and yet service was very slow and almost non-existent.
The sandwiches were dry around the edges and cakes did not seem fresh at all. Staff were inattentive and we waited for long periods for drinks, then the food and then refill of drinks. During our time there not one staff member approached to ask if there was anything else we needed or would like. To the point that the restaurant area was empty and we had to find a staff member to pay the balance of our bill. I definitely would not be recommending the Berystede Hotel for afternoon tea. Very very poor
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L
Lisa
サリー評価・口コミ (3)
3.0
2025年2月23日にご来店
総合評価 3
料理 4
サービス 3
雰囲気 3
Good afternoon tea, some sandwiches lacked much filling and not very exciting, very good scones. Felt quite neglected for most of the time there until later when the Manager asked us if we wanted more drinks. Service needs to be improved and more consistent if they want people to return.
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S
Sarah
バークシャー評価・口コミ (2)
2.0
2025年2月14日にご来店
総合評価 2
料理 4
サービス 1
雰囲気 1
Booked table for 815 already had ordered drink from bar
Took 20mins to get menu then another 20mins to take order
Starters arrived at 920pm then main course at 950pm
Sitting in a draft
Could not get staff attention no apologies very poor service for the price you pay
Several couples arrived after and appeared to get their food first and left before we had even got out main course
Food when arrived was lovely
Very disappointed if they knew was going to busy should staff to address this
Loads of staff about but some seemed to be doing nothing
この情報は役に立ちましたか?
T
Tony
バークシャー評価・口コミ (1)
1.0
2025年2月14日にご来店
総合評価 1
料理 1
サービス 2
雰囲気 3
A valentines dinner that was tragically disappointing. The food was very poor with a 2 hour wait just for our main course from our booking time of 19.30hrs. Food was poor quality where I would suggest the Chefs are untrained. The main meals were presented over cooked and dry to the extent we sent them back without even trying them. It was obvious when they were replaced, the Fish pie was the same base with a fresh mash on top, as it was in the same dish with burnt edges and fresh mash - obvious mistake. The Beef Wellington shockingly huge amounts of Puff pastry so thick and undercooked. We did not pay for our meal and left the restaurant. The only excuse we were given was that they were busy with 110 covers. It was valentines night and they new this but were ill prepared. Many other diners waited and tried to make the best of it. The general manager on duty was of no use or avoided any form of customer service.
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A
Alanna
ロンドン評価・口コミ (2)
1.0
2025年2月14日にご来店
総合評価 1
料理 1
サービス 1
雰囲気 1
Its sad i have to write this, but I have never experienced such poor service as I have this evening.
Firstly Communication was non existent, we were informed certain items of food were out of stock, when in fact were still available as other tables were ordering these.
We seated at our table for 7.30pm, by 7.50pm we had our starters prawn cocktail and black pudding bons bons and drinks. Black pudding bon bons were completely cold, unfortunately had to be sent back.
This was the only interaction we had from the waiters/ service team. We sat at our table until 9.40pm, then we gave up and had to walk away.
Its such a shame this happened, but the service team really didn’t care, the customer service was non existent.
Unfortunately I would never recommend this restaurant, shockingly bad
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P
Peter VIP
ロンドン評価・口コミ (9)
3.0
2025年2月14日にご来店
総合評価 3
料理 4
サービス 4
雰囲気 4
Limited choice, but quality was very good
Staff helpful but seemed under pressure
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T
Tonia
バークシャー評価・口コミ (1)
4.0
2025年2月8日にご来店
総合評価 4
料理 1
サービス 4
雰囲気 2
We had a lovely stay at the Berystede hotel, we had to upgrade our room as the original twin was small dark and damp! But the deluxe double was lovely and very comfortable! The spa was very nice and our treatments were excellent, although the outside area near the hydro pool could use some attention!
The bar was nice but a bit of music would have made a better atmosphere!
Unfortunately the food wasn’t great! We had pate to start and there was a layer of fat sitting on top which was horrid, the pate itself was freezing cold and very rich with overpowering orange taste, yuck! I had lasagna for mains and it was dry and burnt on top. Overall our stay was nice and I would go back but the food was Very disappointing!
この情報は役に立ちましたか?
J
Jane
バース、サマセット評価・口コミ (1)
1.0
2025年1月28日にご来店
総合評価 1
料理 2
サービス 2
雰囲気 1
Very disappointing
Restaurant was empty - hotel did not appear to know about our booking
Cream tea was nice but ambience non existent.
Wouldn't bother to go again
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よくある質問
OpenTableを利用するダイナー27名がAcanthus Restaurant at Macdonald Berystede Hotel & Spaを3.5つ星評価しています。
Experience exquisite catering at the Macdonald Berystede Hotel and Spa, Acanthus Restaurant! From elegant afternoon teas and private dining to grand events and in-room dining, we cater to all your needs with style and sophistication. Indulge in modern British cuisine and seasonal delights. Perfect for every occasion!
パーティー・貸切
Looking for the perfect event venue? Our elegant private dining rooms and spacious banquet hall can host up to 180 guests. Enjoy comprehensive catering packages with customized menus for weddings, conferences, and banquets. Make unforgettable memories with us!