- 総合評価 1
- 料理 1
- サービス 1
- 雰囲気 1
First time to this restaurant, which disappointed. Thought this was a high end restaurant in Brindley Place, but was of low standard, they allow youngsters to come in wearing t-shirts and jogging pants, which certainly made it more of a McDonalds feel. Also hired staff, who did not have a clue and aggressive managers who if you complained about the food being cold, would not acknowledge it and want to use aggressive tactics like security to kick you out. Not the kind of valentines experience, both myself and my wife wanted. So avoid this restaurant like the plague. Also way overcharged for champagne x 4 times the price you can buy in the shop. As for live music, it was merely 80's dance music played from a cd, nothing special. So plenty of lies from a restaurant in the city centre, which serves to everyone, probably even the homeless! Also still felt hungry and had to order more food from a takeaway, that's how small the portions were, from the Bank! Never again visit this rip off place!
Update 15/02/2025 - Got the usual oblivious owner response to my review. If smart casual is t-shirt and jogging pants, then this is not a place that should be in the city centre, but somewhere else. When you spend over £100 on a special occasion like Valentines and make the effort of dressing up, you don't expect to see other diners in t-shirt and jogging pants! As for any aggression, wholly dispute this, there was more aggression from the manager, not listening to mine and my wife's concerns about the food given and we have every right to complain about this. Because we felt we were not heard, the situation was not great for us and we were both happy to leave. If only restaurants would take on criticism and use it in a way to improve, then there would not be so many 1 star reviews for the Bank. I still stand by that this was more of a McDonalds experience, not a fine dining one you would ultimately expect.
Update 16/02/2025 - MY WIFE HAS GOT FOOD POISIONING TODAY!
Bank Birmingham2日前に返信済みWe’re sorry to hear that your experience did not meet your expectations. At BANK.
Our dress code is smart casual, and we welcome all guests who respect our policies and fellow diners. Regarding your concerns about service, our team is trained to handle all feedback professionally, and we do not tolerate aggression from either staff or guests. If any actions were taken, they were purely to ensure the comfort and safety of all patrons.
As for pricing, we maintain transparency, and our pricing aligns with industry standards for a premium dining experience in the city. We regret that our portion sizes did not meet your expectations, and we appreciate your feedback.
Regards,
Angelika