Benihana - Addison Walk

Benihana - Addison Walk​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. A

   Avon VIP

   ダラス・フォートワース評価・口コミ (1)

   5.0

   2日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Upon arrival the manager held the door open for us and greeted us which is so kind. We were seated right away for dinner and Chelsey was our server. She was so funny and knowledgeable on menu items and helped me make several (great!) decisions! Our chef was Manny and he was definitely one of the best hibachi chefs we’ve ever had! He was so funny and engaging, doing a bunch of stunts and even magic tricks! He cooked our meal to perfection everything tasted soooo good! We ended the night with tempura bananas by Chelsey’s recommendation and it was delicious. This location is my favorite Benihana’s, it’s the perfect spot for a date night
   

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2. D

   Destiny VIP

   Detroit評価・口コミ (1)

   5.0

   2日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Juan was amazing and gave us the real Benihana experience. We started with the chili shrimp roll and it was worth the hype. I got the Benihana trio for dinner and it was so good. You must sit at the communal table to get the full experience. Highly recommend.
   

   Benihana - Addison Walk1日前に返信済み

   Hey Destiny, Thank you for sharing your experience! We're thrilled to hear that Juan gave you the true Benihana experience and that you enjoyed the chili shrimp roll and Benihana trio. Sitting at the communal table definitely adds to the fun, and we’re glad you loved it! We truly appreciate your recommendation and can’t wait to welcome you back for another great meal!
   

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3. OT

   OpenTable ダイナー

   ダラス・フォートワース評価・口コミ (3)

   5.0

   3日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Absolutely the BEST!! went with family for my birthday and we had an absolute blast. Food was amazing as usual can’t wait to come again.
   

   Benihana - Addison Walk2日前に返信済み

   Dear Guest, Thank you for celebrating your birthday with us and for the amazing feedback! We’re thrilled you and your family had a blast and enjoyed the food. It means the world to us to be part of your special day and to consistently deliver a great experience. We can’t wait to welcome you back for more delicious food and fun times. Looking forward to your next visit—thanks again for choosing us to celebrate! 🎉🍽️
   

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4. OT

   OpenTable ダイナー

   タンパ・ウエストセントラルフロリダ評価・口コミ (2)

   2.0

   3日前にご来店

   1. 総合評価 2
   2. 料理 5
   3. サービス 2
   4. 雰囲気 3

   It stared great but service attentive proactive. Noticed some issues with other servers that made me worry. Then our service went down hill. After chef was done cooking we were there for another hour waiting. Did notice our service had tables all over restaurant. Maybe given them sections with tables close to each other will help not get overwhelmed.
   

   Benihana - Addison Walk1日前に返信済み

   Dear Guest, Thank you for sharing your experience. We're glad your evening started off well but truly sorry to hear that the service declined and you had to wait so long after your meal. Your feedback about the service and staff organization is valuable, and we’ll definitely look into improving section assignments to ensure a more attentive and efficient experience. We appreciate you bringing this to our attention and hope you'll consider giving us another chance in the future.
   

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5. j

   johnn

   ラスベガス評価・口コミ (9)

   2.0

   2025年3月9日にご来店

   1. 総合評価 2
   2. 料理 2
   3. サービス 1
   4. 雰囲気 5

   Got the appetizer and drinks towards the end of the meal
   

   Benihana - Addison Walk2025年3月10日に返信済み

   Hi John, We're sorry to hear that you didn't have the best experience at our Benihana - Addison Walk location. We understand that the timing of your appetizer and drinks service didn't meet your expectations, and we apologize for any inconvenience caused. We strive to provide excellent food and service to all our guests, and it seems we fell short this time. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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6. R

   Richard

   ダラス・フォートワース評価・口コミ (10)

   5.0

   2025年2月23日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 4
   4. 雰囲気 5

   Although service was slow, it did not ruin our dinner. Food was amazing. The server remembered items but beverage service was slow. Food delivered before water was provided. I ordered a sake that came at the end of the meal. Otherwise the evening was perfect!
   

   Benihana - Addison Walk2025年2月25日に返信済み

   Thanks for visiting us, Richard! We're thrilled to hear that you enjoyed your dinner at Benihana - Addison Walk. It's great to know that our food and service met your expectations. We apologize for the slower service during your visit, but we're glad you found the overall experience to be perfect. We appreciate your patience and understanding. We look forward to serving you again soon!
   

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7. S

   Sanou VIP

   Philadelphia評価・口コミ (13)

   1.0

   2025年2月23日にご来店

   1. 総合評価 1
   2. 料理 3
   3. サービス 1
   4. 雰囲気 1

   I had a reservation for 8:15pm. We were told that they were running 30mn late and weren’t seated until an hour later even though there were free tables in the restaurant. Once seated, we waited another 20mn for a server to come get our orders and another 20mn for the chef to come and start making the food. Bad experience
   

   Benihana - Addison Walk2025年2月24日に返信済み

   Thanks for visiting us, Sanou. We're truly sorry to hear about your recent experience at Benihana - Addison Walk. We understand how frustrating it can be to wait, especially when you have a reservation and a meal in mind. We apologize for the delay and the lack of service you experienced. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your experience better in the future.
   

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8. j

   jaylen

   ダラス・フォートワース評価・口コミ (1)

   1.0

   2025年2月23日にご来店

   1. 総合評価 1
   2. 料理 2
   3. サービス 1
   4. 雰囲気 4

   At a the bar , wasn’t as good on my last experience and this is my favorite location. Busy day seem as it was understaffed but the manager helped and did his due diligence to satisfy us!
   

   Benihana - Addison Walk2025年3月7日に返信済み

   Thanks for the feedback, Jaylen. We're glad to hear that your recent experience at Benihana - Addison Walk was better than your previous visit. We apologize if you felt the service was less than perfect due to our staffing situation. We're committed to providing the best experience for our guests and will take your feedback into account. We appreciate your patronage and look forward to serving you again soon. Best, The Management Team
   

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9. T

   Trying

   ダラス・フォートワース評価・口コミ (4)

   4.0

   2025年2月23日にご来店

   1. 総合評価 4
   2. 料理 5
   3. サービス 5
   4. 雰囲気 4

   Our server and cook were exceptional. I will definitely return
   

   Benihana - Addison Walk2025年2月24日に返信済み

   Hello Trying, Thank you for your kind words and for choosing to dine with us at Benihana - Addison Walk. We're thrilled to hear that you found our service exceptional and enjoyed our food. We strive to provide the best dining experience for our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back soon. Best, The Management Team
   

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10. J

    Jared

    ダラス・フォートワース評価・口コミ (3)

    1.0

    2025年2月23日にご来店

    1. 総合評価 1
    2. 料理 4
    3. サービス 1
    4. 雰囲気 3

    We sat for an hour without even getting our drinks. We were there for my mom‘s 82nd birthday with 10 people, and the manager tells me to be patient the table next to us sitting down after us and had their food being made before we even got our drinks. Our hibachi shelf was great, but the manager was lacking in professionalism, and the server was probably the worst I’ve ever had. 
    

    Benihana - Addison Walk2025年2月24日に返信済み

    Thanks for the feedback, Jared. We're sorry to hear about your experience at Benihana - Addison Walk. We understand how important timely service is, especially on such a special occasion as your mother's birthday. We apologize for the delay and the lack of professionalism you experienced. We also regret that you found our hibachi shelf satisfactory. We'll definitely work on these areas for improvement. We hope to have the opportunity to serve you better in the future. Best regards, Benihana - Addison Walk Management Team
    

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