Benihana - Chicago, IL

Benihana - Chicago, IL​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. L

   Lauren VIP

   シカゴ・イリノイ州評価・口コミ (3)

   1.0

   1日前にご来店

   1. 総合評価 1
   2. 料理 4
   3. サービス 1
   4. 雰囲気 3

   Reservation at 6:30 we made months ago. We had the entire table with 4 kids. We were ignored for 90 minutes until our chef arrived. Half our party had to leave as it was 8:30 before they started cooking our food
   

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2. G

   Gia

   ダラス・フォートワース評価・口コミ (1)

   5.0

   1日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Ardis was our chef and he was amazing I have been coming to Benihana since 1976 and he is the best chef I have experienced. Whenever I travel I go to Benihana and I have not seen a chef as good as him. Today was my Mom’s birthday and she said this is the best time she has had. I will ask for Ardis whenever I visit. Thank you for making this a fun day for her.
   

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3. L

   Lawrence

   ニューヨーク評価・口コミ (14)

   3.0

   3日前にご来店

   1. 総合評価 3
   2. 料理 1
   3. サービス 5
   4. 雰囲気 3

   They tried but failed. Food was over salted and over priced. The servers really tried and the young man who cooked the food also tried but it was not a great experience. Try somewhere different.
   

   Benihana - Chicago, IL1日前に返信済み

   Hello Lawrence, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience at Benihana - Chicago, IL didn't meet your expectations. We take pride in our food and it's disappointing to hear that it fell short this time. We're glad to hear that our staff and server tried their best, and we appreciate your kind words. We'll definitely take your feedback into consideration as we continuously strive to improve our services. We hope you'll give us another chance in the future. Best Regards, The Management Team
   

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4. C

   Catherine

   シカゴ・イリノイ州評価・口コミ (2)

   3.0

   5日前にご来店

   1. 総合評価 3
   2. 料理 4
   3. サービス 3
   4. 雰囲気 3

   Good- expensive for 2 people paying $220 after tax
   

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5. J

   Janee

   アトランタ評価・口コミ (1)

   4.0

   5日前にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 4
   4. 雰囲気 4

   I thought the food was absolutely delicious, if the review was based solely on the taste of the food I would rate 5 stars. Unfortunately I thought the portion size was small compared to other hibachi grills I’ve been to especially in regards to the amount of vegetables. I normally have to leave with a to go box, but not here lol. Still, the ambiance was nice, service great, food quality and taste excellent
   

   Benihana - Chicago, IL4日前に返信済み

   Hey Janee, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our food delicious and our ambiance pleasing. We strive to provide our guests with the best dining experience and your comments will definitely help us to improve. We're also glad to hear that you appreciated the service and quality of our food. We understand your concern about the portion size and appreciate your feedback as it helps us to improve. We hope to see you again soon and aim to make your next visit a 5-star experience! Best regards, Benihana - Chicago, IL Management Team
   

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6. M

   Martha

   Detroit評価・口コミ (4)

   5.0

   5日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Great experience, the food is really good and good service
   

   Benihana - Chicago, IL3日前に返信済み

   Hey Martha, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Benihana - Chicago, IL. It's fantastic to know that our food and service met your expectations. We strive to provide our guests with the best dining experience possible, and your feedback lets us know we're on the right track. We look forward to serving you again soon!
   

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7. A

   Austin

   Vancouver評価・口コミ (1)

   2.0

   6日前にご来店

   1. 総合評価 2
   2. 料理 1
   3. サービス 4
   4. 雰囲気 3

   Server was great, food took over an hour for hibachi steak and shrimp. Shrimp was like chewing on a hockey puck.
   

   Benihana - Chicago, IL4日前に返信済み

   Hey Austin, We appreciate your feedback and are sorry to hear that your dining experience didn't meet your expectations. We understand that our hibachi steak and shrimp dish was not served as quickly as we would have liked. We're glad to hear that you found our service satisfactory, but we're disappointed that the food didn't meet your expectations. We strive to provide a top-notch dining experience for all our guests and your feedback is invaluable in helping us do that. We hope you'll give us another chance to impress you in the future. Best, Benihana - Chicago, IL The Management Team
   

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8. M

   Michael

   シカゴ・イリノイ州評価・口コミ (1)

   1.0

   6日前にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 1
   4. 雰囲気 5

   this is a hard post I don't like to give bad reviews but unfortunately it was not a pleasant experience . the only silver lining was the manager was very helpful and friendly and listened to my concerns the best he could. the service was very slow and the temperature of food was at best Luke warm none of the food came out together .the apps we ordered were cold the order taker and waitress were not observant. the way I ordered my food was not the way it came. there website says they have a beer and they don't overall just very disappointed it was for our anniversary weekend and this really makes me sad.this bad experience ruined our last night because of the time it took. 3 hrs ridiculous .
   

   Benihana - Chicago, IL4日前に返信済み

   Thanks for the review, Michael. We're truly sorry that your experience at Benihana - Chicago, IL didn't meet your expectations. We understand your concerns about the slow service and the temperature of the food. We also apologize for the confusion about your order. We value your feedback and will address these issues to improve our service. We hope to have the opportunity to serve you again and provide a better dining experience.
   

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9. N

   Neo

   シカゴ・イリノイ州評価・口コミ (4)

   3.0

   2025年4月10日にご来店

   1. 総合評価 3
   2. 料理 5
   3. サービス 1
   4. 雰囲気 3

   This review is solely reflecting the host person who called me 30 mins before our reservation time. I made the reservation 3 weeks prior to my birthday when we were planing to celebrate in this Benihana location again. And I had 14 people RSVPed. OpenTable only gave me 10 people maximum option when making reservation online, so I picked 10 and left comment saying that “I actually had 14 coming, please contact me if needed.” Fast forward. There came to 30 mins before my party’s arrival. The host person called me blaming me for putting in a “wrong” party size, as if it were my fault that they didn’t notice my comment regarding the actual party size. I simply replied “but you are the one calling me to confirm the reservation only 30 mins before with the fact that I made the reservation three weeks ago.” 5 seconds silence. Then the host person continued, “since you have 14 people, we will have to seat whoever can’t fit in one table to another one!” With a super annoyed, unpleasant tone. I was like, wow. Just. Wow. And guess what. It’s Thursday night plus dinner rush time at 6:45pm. When we were seated as they requested “all of the party to present for a table,” there were only five tables (four teppanyaki+1 regular table) with customers, which contributed less than half of the capacity! More than half of the establishment was clean and empty like Nara’s streets during pandemic! If I was still wondering why the business sucked like that on a Thursday dinner rush at such a popular location. I am not anymore.
   

   Benihana - Chicago, IL6日前に返信済み

   Thanks for visiting us at Benihana - Chicago, IL Neo. We're truly sorry to hear about your experience with us. We take pride in our reservation system and regret that it wasn't followed. We understand how frustrating it must have been to wait for so long only for us to call you and not able to accommodate your request. We appreciate your understanding and patience. We're taking your feedback seriously and will work on improving our communication to prevent such instances in the future. We hope you'll give us another chance to serve you better. Sincerely, The Management Team
   

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10. J

    Janna

    シカゴ・イリノイ州評価・口コミ (4)

    2.0

    2025年4月7日にご来店

    1. 総合評価 2
    2. 料理 2
    3. サービス 2
    4. 雰囲気 2

    Trash. It felt very overpriced for very calculated and measured basic good. Wu’s house is muuuuch better!
    

    Benihana - Chicago, IL2025年4月9日に返信済み

    Thanks for the feedback, Janna. We're truly sorry to hear that your experience at Benihana - Chicago, IL didn't meet your expectations. We take your comments about our pricing and presentation very seriously and we're sorry if you felt that our offerings were not up to the mark. We're always looking to improve and your feedback is invaluable in this process. We hope you'll give us another chance to impress you in the future. Best regards, Benihana - Chicago, IL Management Team
    

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