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We’ve previously had wonderful experiences at Bills, with great customer service and a fantastic gluten-free menu. But this New Year’s Eve, we were left utterly disappointed. The staff seemed miserable and were bordering rude. Not one smile from any of them!
Within two minutes of sitting down, they wanted our food order, before we had an opportunity to ask for drinks or look at the menu. When the food arrived, it was a letdown. The sauces were missing, and the children’s chips had gone cold despite repeated requests for the sauces. The chicken in the Caesar salad was so tough it was like jerky, and my child couldn’t eat it, so only ate the lettuce with a side of chips. We didn’t complain at the time, we just ate what we were given as we were all hungry.
When we finished our meals and asked for pudding and drinks, we were repeatedly ignored. We even cleared our own plates on the table, but that didn’t help. Finally, we were given the pudding menus, which were dumped on the table without a word or acknowledgment from the staff. The waiter never returned. We don’t understand what we did to receive such an attitude.
We spent two hours at Bills for just ONE course and ONE drink. Our four children were disappointed not to get their pudding, but we left as we didn’t want to wait any longer or spend more money for such poor service. It was very evident they did not want us there.
The restaurant wasn’t busy at the time, so we’re puzzled why the service and food was so poor. I told the waiter when paying the bill that the service had been terrible and therefore did not pay the optional service charge. No acknowledgement or apology was given, he wouldn’t even look at me. This experience has definitely put us off returning.