Time counts at BJ's Restaurant & Brewhouse. Since our humble beginnings back in 1978, we've continued to refine our brewhouse experience to make BJ's a place where you can make the most of any meal. We want BJ's to be a place where the moment you leave is the moment you plan on coming back. We pride ourselves in our craft and attention to detail. Our guests come here for our award-winning handcrafted beer. They come here for the Southern California twist we've put on the Chicago-style deep dish pizza. And they come here for our Pizookies®, our world-renowned dessert. But above all we know people come here to make their good times better. So in many ways we haven't just crafted a brand, but a mindset. And our guests are the reason for this. And it's because of them we're continually striving to make sure every moment they choose to spend with us counts. Welcome to BJ's, a restaurant with a Brewhouse soul.
Restaurant was not busy yet service was very slow. My husband ordered a chip and dip trip and the ahi tuna salad. Waiter specifically asked if he wanted the chips as an appetizer but they never made it to the table and we had to cancel the order. One of the people at the table accidentally spilled their water and broke the glass but the waiter was very slow to assist. The sirloin steak which was supposedly slow roasted to medium was nearly impossible to cut or chew. Broccoli was not cooked. The guacamole in the protein bowl was frozen. Poor experience. Will not return.
Thank you for sharing your experience Penny. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.