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Terrible experience. We went for Sunday brunch specifically for their advertised “Sunday drink deals,” only to be met with rationing, condescension, and microaggressions from both the bartender and our server.
For context: we were a calm, respectful group enjoying brunch and responsibly taking advantage of their advertised deals. Over the course of our visit, we had approximately three rounds of well shots and mimosas—standard for a brunch setting. Yet, we were treated as though we were out of control, which was not the case.
The staff charged us for drinks they never delivered, claiming they were “pacing” us. Pacing is not their responsibility unless we are disruptive, which we were not. The bartender even justified this by saying, “We will be held liable for what happens outside of here.” This is nonsensical and shows a lack of understanding of basic service standards. None of us are minors; we are all adults capable of managing our consumption.
Although we eventually got food, nearly half the menu was unavailable—no pancakes, waffles, burgers, or sandwiches. How do you run a brunch service without staples like these? To make matters worse, what little they did have took an eternity to arrive.
It’s clear this place is poorly managed. If you can’t even handle basic operations like maintaining your menu or timely service, what qualifies you to dictate how customers manage their consumption? Focus on getting your own house in order before overstepping with unnecessary restrictions.
This is the only place I’ve experienced that denies paying customers service without cause, undermining the very deals they use to attract patrons. It’s both embarrassing and unprofessional. If liability concerns outweigh the ability to provide proper service, perhaps offering drink deals isn’t the right fit for their establishment. We won’t be returning.