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Wish I could give 0 stars.
The restaurant was severely under prepared for Valentine’s Day. It was shocking. Slow greet at the door set the tone. Squashed tables. Couldn’t see anyone with food.
When we were greeted - ushered downstairs. Thought it would be an amazing downstairs extension with a beautiful ambience. But nope. We were ushered into a freezing cold basement. Sat in the corner next to a freezing cold wall. It was dark and glum. This set the tone for what would follow.
I want to say - this was meant to be a beautiful evening for me and my partner. We were also celebrating our anniversary (in 3 days time). So I had high expectations. The reviews were amazing in the lead up so I was very happy. Our attendance however was nearly in doubt as my partner was hospitalised and discharged the day before. I nearly cancelled but she really wanted to attend. I thought this would be the perfect way to cheer her up so we came.
So imagine my disappointment. It kicked in as soon as we sat. She couldn’t even take her coat off. I wanted to put my jacket back on. There were two heaters but one was defective. I felt they were both defective. It was so cold.
So we thought let’s stay and wait for the hot food to make us feeling warm. After taking our order - it took 30+ mins for one drink to arrive. The second drink arrived 10 mins later. Our complimentary bread and butter took an hour to arrive! We were starving. If that took an hour to arrive - imagine how much longer for the starter, main and dessert. Shocking service.
The bread when it arrived was also stale and ice cold butter - not surprised as the whole venue was freezing.
I was angry at this point so I told my partner to go. Again we were one of the patient couples as many others had left without paying or waiting. In the end we left after 1+ hour waiting for food. When leaving - we saw others had no food either. Appalling night, ruined VD! Refused to pay for our drinks we hardly touched and old bread.