- 総合評価 1
- 料理 1
- サービス 1
- 雰囲気 1
I recently visited Bulgarini Osteria e Gelato and left feeling thoroughly disappointed. The restaurant’s entrance was difficult to locate, and as a first-time guest, I was unsure of the correct entry point. Upon arrival, I stood unacknowledged for about ten minutes while the owner/chef engaged in a conversation. Eventually, I approached another staff member to inquire about seating, questioning why I had to initiate this instead of being welcomed.
Menu lacked variety, offering no chicken dishes, and although swordfish was listed, it was unavailable that day. The only protein options were beef and prime rib, which was disappointing for those who don’t consume beef. Additionally, there were no diet beverages available, and the chef’s demeanor was notably unfriendly. No substitutions allowed and no sides to add-on.
Ordered bread as an appetizer, we waited 40 minutes without receiving it. To our astonishment, the owner was inside the restaurant, leisurely eating gelato with someone, seemingly indifferent to the service issues.
Our dinner was served before the appetizer, disrupting the meal’s flow. Adding to the discomfort, our heater was moved to another table without rebalancing the remaining one between me and my friend.
When the bread finally arrived—late into the meal as I was nearly finished with my pasta—there was no apology for the delay. The couple next to us, who ordered bread as an appetizer, received it within seven minutes, while we waited over 45 minutes. The manager or chef took no accountability, neither acknowledging the oversight nor offering an apology.
To conclude the disappointing experience, the owner swiped the card and placed it back on the table instead of handing it to me directly, which felt discourteous.
Overall, the combination of poor service, limited options, and inattentiveness from management make for an unpleasant dining experience. I would not recommend Bulgarini Osteria e Gelato to others seeking a satisfactory meal.