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チェコ共和国評価・口コミ (1)
- 総合評価 1
- 料理 1
- サービス 1
- 雰囲気 5
Made a reservation on the terrace a few days before the chosen date, in the end we were seated in the hall with the words, we know that you reserved on the terrace, but we will not place you there. Horrible service, we waited for a waiter for about 30 minutes. When the waitress came over, she turned around and started joking with her colleagues without listening to our order. Very disappointed, we had to leave
Casablanca Sky Bar2024年8月30日に返信済みDear Customer,
Thank you for your feedback, and we sincerely apologize for the unpleasant experience you had with us. We regret that we were unable to meet your expectations and that you were not seated on the terrace as you had reserved. I understand that you felt we did not give adequate attention to your requests, and this is unacceptable to us.
We also apologize for the delay in service and the inappropriate behavior of our staff.
We hope you will give us the opportunity to make it up to you and visit us again to see that we value every one of our customers and strive to provide the best possible service.
Best regards,
The Casablanca Sky Bar