- 総合評価 1
- 料理 2
- サービス 1
- 雰囲気 4
Booked chateau-X as I've been here a few times before and absolutley loved it. Last night was a huge dissapointment for what was meant to be a great evening. We were seated and not informed of what was sold out, so when it came to ordering, 2 of the items we wanted to order we couldn't. Starters arrived and churros were drenched in oil, the arancini whilst tasty, was cold. Asked to order some wine for the main courses and decided to upgrade to the bottle. Having tried to make contact with the waitress who we originally spoke to and failing as she walked past us whilst we spoke to her, we had to grab the host/manager. The bartender had to come over and explain to the wait team what we were requesting, as apparently it had caused some confusion.
Wine came over and the bartender made us feel at ease with a pull back of service standards, actually asking how our evening was and what we were up to. That was the only good service we recieved. Main courses came and the cuts were inconsistent with the cooking temp as my partner had one slice well done and one pink. The food was OK, but lacked a lot of flavour. We didn't eat much of the vegetables, and when the bartender came back to clear our food, pointed out we hadn't eaten it. My sister informed him it didn't taste of anything and the bartender said yeah kale isn't very tasty. My sister informed him she does actually like kale, but the flavour wasn't there. Rather than address we were clearly trying to give feedback on the food, he cleared away our mains without listening to our complaints. We were then asked for desserts to which I asked for a cocktail I had before, but apparently only basic cocktails are on the menu now. We were then left for almost an hour with no check back. And to add insult to injury, the waitress dropped our bill at our table with no words, no warmth, and attitude of get out. Filling water bottles was apparently more important than checking back on paying guests.
