- 総合評価 2
- 料理 2
- サービス 3
- 雰囲気 2
No sign of the reserved table, was told by staff 'to sit where we wanted.' First round of drinks, unable to have the wine I ordered, no wine glasses. Ordered our meal & 2nd round of drinks, not only no wine glasses, no flutes as well. Had our 'bubbles' offered to be served in a Coca Cola glass.🤷♀️Meals arrived, no T-bone left, offered replacement, Rib fillet ordered, pork ribs arrived, mentioned ordered rib fillet, was told that kitchen was told it was ribs and 'it would take too long to cook', not to mention the obvious absence of the $13 'prawn topper' (4 small prawns in a ramekin). Unfortunately our experience was not the best.
Commercial Hotel, Kingaroy2024年9月26日に返信済みThank you for sharing your feedback with us. We're truly sorry to hear that your recent experience did not meet your expectations.
Our goal is to ensure our guests have a seamless dining experience, and we are deeply sorry that we missed the mark this time.
We value your feedback as it helps us improve our service, and I assure you we will work on resolving these issues. If you’re open to it, we'd love the opportunity to discuss this further and make it right for you. Please feel free to reach out directly.
Thanks,
The Commercial Kingaroy