- 総合評価 1
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As devoted brunch enthusiasts and proud San Francisco locals, our visit to Cracked & Battered left us deeply disappointed and disheartened. Our order included a promising wide array of dishes: french toast, pancakes, waffle, chicken, eggs, coffee, potatoes, fries, and orange juice. This place was highly rated so we went all in and were super excited.
To start, the coffee I ordered had a hair in it, a hygiene oversight that is simply inexcusable. Adding to the disappointment, the chicken was served cold. The French toast was not just below par; it was so unappetizing that I had to forcibly spit it out. The eggs, ordered with specific preferences (scrambled hard), were improperly cooked, further contributing to our dissatisfaction.
What made matters even more disheartening was the owner's complete lack of concern. She appeared indifferent to our concerns and had an attitude that demonstrated a blatant disregard for customer satisfaction. Her nonchalant demeanor as we witnessed her casually munching on fries while handling cups and straws, without bothering to wash her hands, was nothing short of alarming.
To add to our dismay, flies were everywhere, landing on our food, including our fries. This unsanitary condition in the dining area only exacerbated our unpleasant experience. When I voiced my concerns and politely asked for accommodation, the owner seemed displeased and unwilling to make amends.
As loyal locals who cherish the brunch culture in San Francisco, we expected much more from Cracked & Battered. We sincerely hope they take these issues seriously, especially the owner's attitude, the hygiene concerns, and the need for customer satisfaction, and make the necessary improvements to offer a brunch experience that lives up to the standards we hold dear in our community.