- 総合評価 1
- 料理 3
- サービス 1
- 雰囲気 2
I booked a reservation to bring my husband for a surprise anniversary celebration . I called ahead and made sure I could bring a cake, and they said it was fine and they’d put it in a cooler and bring it out cut up for us when we were ready. I bring the cake 2hours early to drop it off, and I speak with the hostess who says the same thing- she will make sure our waiter knows the plan. When we arrive at dinner, the same hostess pulls me aside and confirms the plan one last time. I think it’s all squared away and I’m excited to celebrate my husband. During dinner, I pull our waiter aside to confirm he knows about the cake, and he said he had no idea. I was surprised, but okay, I’m glad I double checked. So after we’re done eating, he brings over a plastic grocery bag and sets in on the table in front of me. This was the cake, in the grocery bag and in its box. He didn’t take it out of the grocery bag or the box. He just plopped it down in front of me and ruined the surprise because I had to sit there and untie the bag and now my husband knew what it was. It was embarrassing. The waiter had to be reminded that we needed plates and silverware, because he was too busy running around doing other things. He made sure to ask us if we wanted more drinks or coffee to go with the cake, considering that would make more money, but didn’t bring us plates or silverware until I asked. When he DID bring the plates, he just put a pile of plates in front of me. He didn’t pass them out. There was only 4 of us at the table, so it shouldn’t have been a big deal to pass them out. Instead, I had to pass them out, while I’m still trying to get the cake out of all these boxes and bags and cut it up! My husband decided to pay for the whole table, and his parents tried say they wanted to pay, but then they went along with it. Then after it was settled, waiter comes back and asks the parents if they want to switch the cards and let them pay instead, which embarrassed my husband. DISAPPOINTED.
Cyclone Anaya's - River Oaks2025年2月24日に返信済みNatalie, we’re truly sorry to hear about your experience. It’s disappointing to know we didn’t meet your expectations during such a special occasion. Your feedback is invaluable, and we’ll address these issues with our team to ensure better service in the future. Thank you for bringing this to our attention.