OT
OpenTable ダイナー
マイアミ評価・口コミ (10)
- 総合評価 3
- 料理 3
- サービス 2
- 雰囲気 3
I came to this restaurant with high expectations, but unfortunately, it was disappointing. From the moment I arrived, the service was lacking. There was no one at the door to greet us. The couple in front of us had to walk in to look for the hostess, who was no where to be found. When she finally arrived, she seemed irritated when I mentioned I I had requested to be seated at the terrace, and said I had only mentioned my anniversary but never a seating arrangement… zero acknowledgment about our special occasion other than to complain... When our first waiter finally came over, he introduced himself, handed us menus, and left without asking if we wanted drinks or offering a drink menu, and we never saw him again. Thankfully, a second server stopped by and he was really nice, which helped save the night. During dinner I realized I left my phone with my coat. I had to ask three different employees, the hostess, who said she was busy and couldn’t help, a waitress who said she will bring it and never did, and finally the manager who finally brought it to our table…The food was decent, but didn’t quite stand out. The views were stunning, but for a restaurant in this price range and associated with the Four Seasons, I expected more. I won’t be recommending this place.
Dani Brasserie2025年3月1日に返信済みWe deeply regret that your experience at our restaurant did not meet your expectations. We appreciate you taking the time to share your feedback, as service quality is our priority, and it is clear we did not meet our standards during your visit. We apologize for the delays and lack of attention at several points during your experience as well as for not properly acknowledging your special occasion. We are taking the necessary steps to address these issues and improve our customers' experiences moving forward. We value your feedback and hope to provide you with a much better experience in the future.