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I came for New Year’s Eve dinner and was extremely disappointed with both the service and the food. The waitress was not only unprofessional but also aggressively rude and domineering. It’s clear she lacks basic customer service skills, and I strongly recommend she undergo proper training before continuing in this role.
her behavior crossed the line into what we strongly feel was racist discrimination.
From the start, her actions were both impolite and disruptive. For example, when I ordered the duck, she demanded to know how I wanted it cooked. As I was considering between medium well and well done, my friend began ordering the lobster. Instead of allowing my friend to proceed, the waitress rudely interrupted and barked at me, “You haven’t answered my question yet.” This unnecessarily aggressive behavior was not only unprofessional but also baffling. She could have easily taken my friend’s order first and then returned to me, giving me more time to decide without holding up the process.
The food quality was equally unacceptable. The lobster was poorly cooked, hard in texture. My friend suffered stomach pain after eating it.
Additionally, the restaurant changed its menu, making it significantly more expensive than the prices advertised online. This lack of transparency felt deceitful, and I question whether the price increase was an exploitative move tied to the recent tax-free policy.
Overall, this experience was deeply disappointing and unacceptable on every level. The waitress needs immediate and comprehensive training if she is to continue working in customer service. Until these issues are resolved, I cannot recommend this restaurant to anyone.
Deauville Club本日返信済みThank you for sharing your feedback. I would like to apologize for the service and the dining experience . This is not the level of hospitality or quality we strive to provide, I deeply regret that we fell so short of your expectations.
We apologize for the behaviour of our staff member, as it does not reflect our values. We're addressing this matter with urgency to ensure such incidents do not happen again. We also apologize for the issues with the food quality & the discomfort your friend experienced. As well as the lack of transparency regarding the menu pricing. These matters are being reviewed and will be corrected immediately.
We have sent you a private reply, please reach out on the email supplied so we may make this right.
Sincerely,
Ajay Sehgal
F&B Outlets Manager