- 総合評価 1
- 料理 3
- サービス 1
- 雰囲気 1
We walked in and there was no host at the host stand. This was our first time here so we sat and waited a few minutes until my husband went to the kitchen area to ask for the host… she was on her phone.
Finally, she came to the host stand and told us it would be a 20-25 minute wait even though I had a reservation through OpenTable which we were 5 minutes early for… She said she “couldn’t find it.” She proceeded to seat 4 other couples who had come in after us…only 1 had a reservation at the same time as us which she also “could not find” but was able to seat them.
A manager came by and we explained the situation and he couldn’t find our reservation either. But he was able to seat us within 5 minutes.
Hopeful, we ordered our appetizer and drinks with our serve, who was also moving at turtle pace. And had no great customer service either. We had to ask twice to get our teas that we ordered at the very beginning, asked other servers for salsa, flour tortillas, more water, and where the heck our waiter was.
The food was cold when we finally got it and lazily cooked it seemed. No manager came by to ask if everything was okay. The place wasn’t even busy. At all. So not sure why we waited so long or what was going on. Worst service. Worst experience. Will not be back. We tried the one that closed a couple years ago and didn’t have a great experience then. A friend recommended this one, promising a different experience and it was worse.
We are from Lubbock and have not tried the one that opened there because of our previous experience. But now definitely will not be giving them our business.