- 総合評価 2
- 料理 4
- サービス 2
- 雰囲気 3
They started with promises that it’ll be a great experience and would live up to it. Food was good, best one was Picanha, surprised at lamb chops was better than expected, salad bar was full of options and tasty. They meat servers kept coming around consistently and even when you had your medallion to “no” which was fine, I get ppl can change their mind. The cheese bread was the best side. The waiters to check in and make sure we were happy which was nice…until it was time for the check. I used gift card I got my birthday and a birthday reward from Fogo for $25, which they didn’t apply. They didn’t want to refund, just said to use it when we come back. Despite writing all of this down before running the card to make sure all the codes were in, they still make this error. Cherry on top of that is they still charged the wrong amount for final amount. Called to get this fixed and manager isn’t in so have to wait for a call. Verify your receipt before providing your card! For what’s supposed to be a birthday experience felt more of hassle to explain to manager what had happened multiple times, as they didn’t understand. Then having to wait for manager to call back it ruined the experience and not wanting to go back. Not the best experience that was hyped up to be
Fogo de Chao - Roseville2日前に返信済みWe understand your frustration and are sorry that your experience didn't meet the expectations set for such a special occasion. The challenges with your birthday rewards and card charges are concerning. We'd like to work toward resolving this and enhancing your experience. Please contact us through our website form so we can address your concerns. Thank you.