- 総合評価 2
- 料理 4
- サービス 1
- 雰囲気 2
Sadly, we cannot recommend Granite City. There are simply too many other dining options that offer a better dining experience & consistent service.
I don’t take the impact of online reviews lightly & this feedback comes from our experiences on multiple visits, to include 2 special occasion family meals with a group of 10+ (w/ reservation & notes prior to the meal). A poor experience 1 time? Maybe an off day. Four times? It’s just the way it is & one would be foolish to expect more at this point.
Even when the food is good, the service is sub-par. We had the same server (who is considered to be one of their seasoned servers) both times we had a larger party. It’s not that he wasn’t capable of handling the group, he just didn’t seem to care. He wasn’t attentive with the basics when there weren’t any other patrons in his section. When the restaurant began to fill up, we were less likely to see him.
The collective “attitude” amongst the staff - from the front desk host, to the seasoned servers, to the manager that walked the floor throughout service, but was selective on who he checked in on, Granite City isn’t the best place to spend your money, celebrate special occasions, or expect stellar service.
It would be unfair if I failed to share positives. Not every aspect of the restaurant / offerings is negative.
The Sunday brunch offerings were really well rounded. It was a very concise brunch buffet with regard to the quantity of offerings, but every offering was worth the space it took at the table. The service at the omelet station / carving station was wonderful. The attitude & service level of that one individual SHOULD be the standard for the entire staff. Not the exception. If you are okay with fending for yourself (for the most part), you would enjoy their brunch. Please know that they may or may not tell you what their brunch includes, so ask before you order & don’t take for granted what the online brunch descriptive eludes to include.
Granite City Food & Brewery - Franklin2025年3月6日に返信済みHi AngelaS, we're sorry to hear that your experiences at Granite City Brewery have not met your expectations. It's concerning to learn about the level of service and attention you received during your visits, especially during special occasions. We appreciate your positive feedback about the Sunday brunch offerings and the service at the omelet station. Your comments are valuable, and we will take action to address these concerns with our team. Thank you for sharing your thoughts, and we hope to improve your experience in the future.