- 総合評価 1
- 料理 2
- サービス 1
- 雰囲気 1
I’ve always enjoyed dining at Harry’s as the food and service is usually great. Unfortunately, today’s experience was far below the standard I’m used to.
The real issue was the service. The waiter in the black suit was rude and unprofessional. We were left with our finished plates for over 15 minutes, completely ignored. When we finally asked him to come over and talk about the food as it completely lacked flavour, he simply put his hand up in my partners face and said ‘I’m busy.’ When my partner pointed out how disrespectful that was, the waiter called him rude and muttered more rude comments under his breath. It wasn’t just us either, other diners in that section were being ignored too, some people even got up and left due to the poor service.
We spoke to the manager who was friendly and apologetic and kindly wiped our bill, which we appreciated. However the waiter’s behavior is concerning and needs to be addressed. He either needs serious customer service training or should reconsider his role in hospitality. I hope this is looked into so others don’t have to experience such poor treatment. This was a very distasteful experience for a restaurant I have so many fond memories in.