- 総合評価 2
- 料理 2
- サービス 1
- 雰囲気 3
I would seriously take a look at your front of house staff - you only get one first impression and as the “face” of the restaurant and the first person you are greeted by, I found their demeanour to be abrupt, rude and condescending.
A queue was left form at the door, when it was the next persons turn there was no greeting or welcome but a very firm “do you have booking?” When the answer was yes it was an even firmer “name?!”
When it came to my turn and I had a booking, my party was already there and I gave my name after the two abrasive questions, he gestured towards the back of the restaurant while looking at his computer screen and said last booth on the left…
When I was leaving the restaurant, the same front of house manager shouted down the restaurant repeatedly to a member of staff, whilst guests tried to enjoy their lunch. When he finally got the waiters attention half way down the restaurant while he
remained stood at the front door, he condescendingly waved his finger at them to come to him. I meanwhile walked by and was greeted the same way I had when I arrived.. with silence.
Honestly completely turned me off returning to a restaurant I’ve frequented many times with friends.
In a time when people are feeling the pinch with the cost of living, to go and spend your hard earned money and be treated like an inconvenience by the most senior member of staff in the restaurant.. appalling.
Isabelle's2025年2月26日に返信済みHi Sheana,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience at Isabelle’s did not meet the high standards we aim to uphold.
The front-of-house team plays a crucial role in setting the tone for our guests, and we sincerely regret that you felt unwelcome. The interactions you’ve described are not in line with the warm and hospitable service we strive to provide. Your comments will be taken seriously, and we will be addressing this internally to ensure a more positive experience for all of our guests moving forward.
Thank you again for your honest feedback and hopelly to see you again.
Best regards,
Isabelle's Team