- 総合評価 2
- 料理 4
- サービス 1
- 雰囲気 3
I’m a huge IVY fan and have been since visiting the original Covent Garden location many, many moons ago. I have always found the standard of food and service to be consistently good despite the various locations I have visited. For the first time I was on the verge of asking the service charge to be removed (£38 on a £348 bill so not a small amount!). The service really was shocking which I really didn’t expect, especially in Liverpool where I have spent so much time and love the city.
We were greeted well and shown to our table. The waitress greeted us shortly after and asked if we would like some water for the table and were given menus. Water arrived shortly after, we made our food choices and ordered some fizz and a bottle of white. When the wines arrived they were poured then taken away to be chilled somewhere else, not a problem initially. Starters arrived and were the usual good quality however, from this point…. We were on our own! The whole tables glasses were now empty and as we had no access to our wines they stayed so for some time. I was continually trying to catch somebody’s eye and was growing increasingly embarrassed at my guest’s empty glasses. In the end one of my guests went to find the ice bucket which was apparently located near another table. He rescued us with some drinks. The mains arrived after a further unattended period, no apologies for the wait or staff desertion. Food again was good and again the waiting staff were no more. The situation continued through the ordeal of trying to order desert before the final insult of one of my guests having to walk around the restaurant to locate someone to allow me to pay the bill. Sadly I did the typical British thing of not asking for the service to be removed. I so wish I had. This was so not what I would have expected at an Ivy. The final act of the evening was our group leaving, sadly not having made any complaints about the service without so much as a thank you or goodbye from the staff!
Ivy Liverpool1日前に返信済みHi Michael,
Thank you for taking the time to leave this review, Thank you for sharing your feedback. I’m so sorry to hear about your disappointing experience during your recent visit with us. I can completely understand how frustrating it must have been for you and your guests to have this marred by delays and poor service.
We do take on board all guest feedback and rest assured we will be investigating further with the management team to be sue issues like this do not arise in the future.
I would love to discuss further with you, if you'd like to get in touch with me directly please do not hesitate to do so
Kindest Regards
Natasha