- 総合評価 1
- 料理 2
- サービス 1
- 雰囲気 4
I wanted to start this review by expressing how excited I was when I heard about the opening of your new location in Hicksville. For over 20 years, I was a frequent guest at your Forest Hills location and have always appreciated the exceptional service and food you provided. When my sister and best friend asked me where they'd take me to dinner for my birthday, I immediately thought of your new location, remembering the wonderful experiences I'd had at your restaurant in the past.
Unfortunately, our visit on 2/12, with a reservation for 7:45 PM, was far from the experience I anticipated. From the moment we arrived, we felt rushed, which was surprising given that the restaurant had plenty of other diners. The server was less than pleasant and seemed focused on pushing us out as quickly as possible. He came back to our table 2-3 times within a 10-minute window to ask if we were ready to order, even though we were still deciding. Ultimately, we ordered appetizers just to alleviate the pressure he was putting on us.
I politely informed him that we did not want to feel rushed, as we were celebrating my birthday and don't often have the chance to get together, so we wanted to truly enjoy the experience. He smiled and said okay, but instead of respecting our wishes, he sent other staff members to continue rushing us. We were still working on our appetizers when the entrees were placed on the table. This disrupted the flow of our meal and we couldn't even enjoy the appetizers we were still eating.
When I informed the server that the Kai Chi was fatty, tough to chew and seemed undercooked, he didn't respond and simply took the plate away. There was no offer of a replacement or even an apology.
To top it all off, gratuity was added to our check. We were a table of three and I'm not sure when it became standard practice to automatically include gratuity for a party of this size. This felt extremely inappropriate given the service we received.