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I'm a HUGE Bon Jovi fan. I went to JBJ Restaurant for my 60th bday; had my family and friends with. We first walked into the bar, walked around looking for where we were supposed to go- no one around to help us. Finally, we saw that we had to go upstairs. Get out of the elevator to a hallway, again walking around looking for where we need to go. Walked past a band setting up on stage...finally at the end of that floor there was the checkin. The place was not busy- like one other couple in there, it's 6:30 on Friday night. Waiter was ok, but it took an hour and fifteen minutes to get food - 3 orders of nachos, 1 salmon, 1 chicken, 1 salad. If that wasn't bad enough, it was all cold. Cold, not warm at all. I was so bummed. I wanted to love it.. then, later that night, 2 of us got sick. (No, not alcohol induced either.) They need to figure this out or his restaurant will not survive there!! Needs more entree options, faster service, and served hot.
JBJ's Nashville2024年11月30日に返信済みThank you for celebrating your milestone birthday with us and for taking the time to share your thoughts. We’re sorry to hear that your experience didn’t meet your or our expectations. We aim to provide every guest with excellent service, delicious food, and a seamless experience.
Your comments about service speed, and food temperature, have been shared with management. As you can see, we have had many great reviews from our guests, so we hope to have the chance to welcome you back in the future and provide a visit that reflects our standards and experience others have had.
