T
Terrance
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Certainly! Here’s a harsh yet well-structured review for your experience at Kitchen Cray:
A Complete Disaster – Avoid at All Costs
I typically don’t take the time to write reviews, but my experience at Kitchen Cray was so appalling that I feel obligated to warn both OpenTable and the general public. This establishment is not designed for actual food consumers—it is a masterclass in incompetence, mismanagement, and sheer disregard for customer service.
Let’s start with the basics. Despite having a reservation, we were forced to wait over an hour just to be seated. Once at our table, things only got worse. We sat there for another hour and a half without receiving so much as a glass of water or silverware. The lack of service was astounding—staff members were disengaged, inattentive, and completely indifferent to the customers’ needs.
When the food finally arrived, it was an absolute joke. The eggs were inedible, and the buffalo wings? Clearly microwaved from frozen, still cold in the middle. If I wanted poorly reheated bar food, I could have stayed home and done it myself.
The restaurant was woefully understaffed, but even the few employees present seemed unwilling or unable to provide even the bare minimum level of service. No check-ins, no reassurances—just pure negligence. The hostess disappeared as soon as we were seated, reappearing only to hand out shots of liquor to underage customers without even checking IDs. The bartender was overwhelmed and offered little in terms of actual service.
To make matters worse, the owner was in the building—not helping, not stepping in to resolve issues, but instead strutting around with flashy jewelry, glued to his phone. It’s no surprise that Kitchen Cray has shut down in other locations—this place is a case study in failure.
The only possible saving grace of the evening was the paint-and-sip event, and even the hostess for that seemed frustrated with the restaurant’s dysfunction. Do not waste your time