S
Sunaina
トロント・オンタリオ評価・口コミ (1)
- 総合評価 1
- 料理 2
- サービス 1
- 雰囲気 2
Reservation was made for 8:30, waited 45 minutes to be sat. Was told when checked in that they were waiting for another two topper to finish in order to put our table together..... the table we were waiting on had full drinks and food on their table. My guests were getting ansy so I checked in with the manager - he said there was a 2 hour limit and that the two topper was exhausting their 2 hours so he was about to kick them out to put our table together and our drinks were on the house (though 1 wasn't drinking - ok)... we watched the manager inform the guests but of course waited another 10 minutes for the guests to actually move from their two topper so the manager could actually physically put our tables together. Finally we sat down, not one server came to our table to greet us or apologize for the wait or tell us how this place works in terms of ordering and not even to provide us water or plates for our table. We figured out that it's an order and pay through your phone type of jam - so we order. Btw, my brother in law was so hungry and bothered by the wait, poor customer service, and loud music to which you cannot converse even the slightest bit, he left. Another guest of mine who does not drink ordered a soda which she did not get but rather after some time, food starts coming out so I kindly asked one of the servers for water and the soda to which the server was rude, no expression or response or empathy for that matter, and comes back with one of our alcoholic drinks and not what was asked for. We tried to get her attention again but was ignored. I then asked again for water and the soda, the same server ever so slowly goes and gets us the water but no soda. So I asked another server for the soda, and though heard, we never got the soda. Not to mention, we were never given the plates so really and truly, coming from the food and beverage and hospitality industry and being a person who is passionate about customer care, this was a terrible experience.