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Aloha,
Weve been going to Little Joes on Nimitz since it opened and have tried the Pearl City one a few times as well. Sadly, the service has always been bad. Last night was by far the worst experience Ive ever had at a steakhouse of this caliber. Our reservations were for 7:30 and we got there right at 7:30. When seated it took at least 5 minutes for the waitress to acknowledge us. We noticed the other diners in our little area looked uneasy also. Finally, when she came by to bring water she took our drink order and our appetizer order as well. She also said she would bring complimentary bread, which is always great.
When she dropped off the drinks she said again shed bring the bread out. When the food runner brought out our first appetizer we enjoyed that. 8.50 for 4 pieces of toast with some tomatoes on it, it’s a fancy night out for birthday, may as well splurge.
They then brought out the soups and I always love the French onion while the wife got the relatively new clam chowder. The clam chowder bowl looked half full and my wife who never complains actually said is this for real?
Anyway, she took our entre orders and informed me that the larger TBone wasn’t available so I got the smaller one and asked for it Rare to which she said “since it has a bone rare can be chewy so how does medium rare sound. I agreed and said good call please make it medium rare.
When the steaks came out mine was charred. A little odd to see a lot of char on a medium rare steak. I cut the tip off and it was cooked well done. My wife said, check the center. Sure enough in the center of the steak by the bone it was also, well done.
The first time in my life I was going to make a complaint to the waitress. When she came by and checked on us, I showed her the cut piece by the bone and asked her does this look medium rare? She looked at the meat and said “I can check with the chef to see if they cooked it medium rare.” I never have sent food back and wasn’t about to