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- 雰囲気 3
Well, I wish our review was better, but to be honest, it never even got off the ground. We booked a reservation for brunch the day prior (and had to give a credit card number to make a reservation for brunch?). We stayed at the GB the night before and were really excited about brunch. When we arrived, the place wasn't busy at all - the host took us to a table for 2 seated right beside a table of 6 ladies (who appeared to always have also just been sat) and told us the waitress's name (which is why we knew who should have been serving us). The waitress was all over this table of 6 but didn't give us a 2nd glance. She took their drink order, walked by us, came back and delivered their drinks, walked by us again, then took their order and walked by us again. We tried to get her attention, but clearly she was focused on this one table and had no ability to juggle between their table and ours. We waited for about 15 minutes until we decided to leave. On our way out the host asked us if everything was ok and we explained to him that the name he gave us literally walked by us multiple times and never acknowledged us. To add insult to injury, it seems there are some 'pricing games' going on here, so pay attention. They serve breakfast until 11am and then it switched to brunch. We were given both a breakfast and a brunch menu, and there are 100% exactly some of the same things (name/description, etc.) on both menus, but the prices all go up by $3 at brunch - pay attention to the 'Uptown Waffle' and other things - you can review all of this on their website and clearly see these prices increases for the exact same items. Why would that be? Why at 11am when they switch to 'brunch' does a waffle that was $16 at 10:59 now cost $19 at 11am? Silly... and if the service that comes with a $16 (or $19) waffle is what we experienced, then my money is better served elsewhere. I'm sure it's a great place to eat and it's convenient to hotel guests, but good luck!
MICO at Grand Bohemian Hotel Charlotte1日前に返信済みKelly,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you experienced.
While we understand your frustration, please note that your server did make two stops at your table, letting you know they would be with you shortly.
Regarding the menu pricing, the difference between our brunch and breakfast menus is due to the inclusion of a complimentary dessert buffet with our brunch offering.
If you would like to discuss your experience further, please don't hesitate to reach out to our Director of Bars & Restaurants, Christina Norman. 980-999-5591
We hope to have the opportunity to regain your trust and welcome you back again soon.
Best Regards,
Hugh Templeman, General Manager