- 総合評価 1
- 料理 1
- サービス 1
- 雰囲気 3
Our reservation was at 6:30. We were seated at 6:32 and no one came to our table until 6:45 at which time we put in our dinner order. We got our soup around 7:10. We assumed our entrees weee shortly behind. By 7:35, we still hadn’t got our entrees which were (2) fish dinners w/fries, (1) E combo boil and (1) lobster and shrimp pasta. First, we were missing one fish dinner and there was no explanation offered as to why, the waiter just simply took off for the kitchen. The other three dishes were just simply cold. The fries tasted cold and hard, the fish was cold, the pasta was cold and the bag containing the seafood boil was not even lukewarm. On top of that we were given no utensils to eat with. After waiting for the waiter to come back , I walked to the hostess table to try to find someone to complain, no one was around. I flagged down another staff/waiter who went back to the kitchen to inform our waiter that we were not happy and we are leaving and no longer want the food. This other staff told us that there was no manager on duty because the mgr unexpectedly decided to leave for a week and they were pretty much fending for themselves. This was totally not acceptable, there had to at least been a lead person to handle issues?!? Our waiter finally came back out and gave more excuses, never apologized. He did say that our meals would be comped but by that time we were thoroughly frustrated and said that we do not even want to stay to eat and were leaving, we never even touched the cold food other than a bite of the fries and left everything else untouched at the restaurant. We wasted over an hour in that restaurant with the worst service ever. We will never come back and will discourage people from coming here. The only saving grace was the jazz musician playing there.