- 総合評価 1
- 料理 1
- サービス 1
- 雰囲気 5
I had an awful experience at Mosa Restaurant and Bar on Sunday, December 15th. We had a 4:00 PM reservation for a birthday and holiday celebration and arrived at 3:45 PM, only to be ignored until 4:05 PM. Despite our reservation, we stood at the front of the restaurant until 4:45 PM before being seated.
It was clear they overbooked and didn’t have the space or staff to handle large parties. After waiting an hour to be seated, we were told the kitchen would close at 5:15 PM, leaving us rushed and stressed. To make matters worse, the server didn’t come to our table until 5:30 PM. For a large party, there should have been at least two servers to handle our needs.
The service was unprofessional, and the atmosphere was disappointing. The music was cut off while we were still eating, and we had to ask about the birthday song we requested, which wasn’t even done.
We spent $352 for subpar service, poor management, and an overall bad experience. If the restaurant can’t provide proper accommodations, they should not accept reservations. I won’t be returning, and I wouldn’t recommend this place to anyone.
Mosa Restaurant and Bar5日前に返信済みDear Patrice,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your visit to Mosa Restaurant and Bar. We understand the frustration of being overlooked upon arrival and experiencing delays, especially on a special occasion.
We are deeply sorry for the long wait times, the lack of proper communication about the kitchen hours, and the overall unprofessional service. Your comments about the insufficient staffing for large parties and the unfulfilled birthday celebration are truly concerning, and we will be reviewing our procedures to prevent such issues in the future.
We hope you might reconsider visiting us in the future, and again, we apologize for letting you down.
Warm regards,
Mosa Restaurant and Bar Management