- 総合評価 3
- 料理 2
- サービス 2
- 雰囲気 5
We’ve been NIBI several times, it is absolutely our favorite place to go. This last experience however, was less than we’ve come to expect. My wife got the special which was prime rib and I got the Seabass, which was my favorite. The prime rib my wife ordered, medium, came out rare, it was supposed to be a 16 ounce cut. It looked to be a 28 ounce cut with 20 ounces of it being fat, my wife sent it back TO BE COOKED AT THE RIGHT TEMPERATURE. and what returned was a much better cut that was as ordered, however by that point I was already done with my meal so we did not end up eating together. I’ve had the Seabass a number of times and it has always been my favorite. This time as I took the first bite, there was like a pocket of oil that was encased inside the Seabass, which left my stomach very queasy almost immediately. I ended up leaving the restaurant early as I thought I was going to be sick. Needless to say it left a damper on our date night, not saying we won’t return because it’s still one of our favorites, but this was definitely the first bad meal we’ve had out of the 12+ times we’ve been there. The waitress never inquired how our food was and proceeded to serve my wife a piece of meat that was double the size it should’ve been without any hesitation, only saying that the delay in getting my wife a replacement was due to the kitchen being busy. Didn’t really feel she had any Interest in how our food was nor how our evening was going there were several items that could’ve been corrected, but she honestly just didn’t seem to care.
NIBI1日前に返信済みThank you for being a loyal guest at Nibi and for sharing your experience with us. We're truly sorry to hear that this visit didn’t meet the high standards you’ve come to expect. We understand how important it is for a special evening to be enjoyable from start to finish, and it’s disappointing to hear that both the meal and service fell short. Your feedback is invaluable, and we will be reviewing this with our team to ensure better attention to detail and guest care. We’d love the opportunity to make things right—please reach out to us at 877.352.8777 so we can connect further. We truly appreciate your support and look forward to providing the exceptional experience you deserve on your next visit!