- 総合評価 2
- 料理 3
- サービス 2
- 雰囲気 2
I do not do reviews unless a place is really amazing or had a significant factor that affected my experience. For my whole party, this was service: 2/5 for large parties. To preface, I called before my reservation to info them this was for my birthday and that I wanted to bring a cake even table decoration. I was told I would need managerial approval for table decorations, so I declined. I was told I would be charge a flat rate fee for bringing a cake and asked if there was a pre-person slice charge, I was told yes to flat rate cake fee and no to slice fee. Day of, the manager tells me there is a fee and that they no longer hold cakes in the fridge as I am beginning my dinner. This seemed to confuse our server as he tried to take the cake to the fridge and he was stopped abruptly by the manager, I’ve been there twice before and they offer bread free for the first round. The server continued with an attitude. We saw him a total of 4 times without us calling him over to bring us water, to take our appetizer orders 30 min after we had been seated (7:50 seated) and to give us the check. He seemed rushed and bothered by us all night. We had to call him over repeatedly to get our entree orders taken and he didn’t come over even when an order was wrong or to check on the food. All in all it seemed as though, we were a difficult party from them over the discussion of the cake fee discussion (w/ manager and she said they would cover the fee since I was misinformed by customer service agency in new york after showing her my call log), we paid the check and no free cookbook. The waiter, Neo, barely wanted to help us serve the cake since the cake fee was covered. All in all their atmosphere is poor to large diverse group settings.
I should have read the other reviews about dining here for a special night before dining here for a special occasion. The food is good enough, but don’t come here for a special occasion.
Olio e Più - DC2日前に返信済みThanks for visiting us, Titilayo. We're sorry to hear about your experience at Olio e Più - DC, especially on your birthday. We sincerely apologize for any misunderstanding regarding the cake and bread fees. We understand how important it is to provide accurate information to our guests and we regret that we fell short in this instance. We'll take your feedback into account as we strive to improve our services.
With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you.
We look forward to speaking to you soon.
Sincerely,
Filip
Guest Relations Team