Orelle Birmingham

Orelle Birmingham​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. E

   Erica

   ニューヨーク評価・口コミ (1)

   3.0

   本日ご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 3
   4. 雰囲気 4

   The service could have been better, staff seemed busy & we had to ask to have drinks topped up/the bill. My dessert, apple parfait, was frozen solid, when I asked about it I was told it was supposed to be, as it is vegan & would melt otherwise? They did ask if I wanted it changed, but honestly I felt like the explanation did not make sense. I literally couldn’t get a fork in it, it was so hard. The beetroot tart did not have much flavour, the sauce did not taste like anything. All in, I have given a good rating, for the cost I expected more.
   

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2. r

   rita

   バーミンガム、ウエスト・ミッドランズ評価・口コミ (1)

   5.0

   3日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Had a wonderful experience The staff were exceptional Food was wonderful Would definitely returm
   

   Orelle Birmingham1日前に返信済み

   Dear Rita, Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience and that our staff made it extra special. It’s fantastic to know you enjoyed the food as well. We truly appreciate your support and can't wait to welcome you back again soon! Kindest Regards, Orelle Management Team
   

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3. C

   Catherine

   バーミンガム、ウエスト・ミッドランズ評価・口コミ (2)

   4.0

   5日前にご来店

   1. 総合評価 4
   2. 料理 5
   3. サービス 5
   4. 雰囲気 4

   Food and service were very good! A little on the expensive side but for me it was a lovely treat!!
   

   Orelle Birmingham3日前に返信済み

   Dear Catherine, Thank you for your kind words! We're so glad you enjoyed the food and service. It’s wonderful to hear that your visit felt like a special treat! We hope to welcome you back for another lovely experience soon. Kindest Regards, Orelle Management Team
   

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4. K

   Keith

   ロンドン評価・口コミ (1)

   4.0

   6日前にご来店

   1. 総合評価 4
   2. 料理 5
   3. サービス 3
   4. 雰囲気 4

   I picked the Orelle for special dinner. It was advertised as chic surroundings, excellent quality food and service. The restaurant itself was amazing and really was top class and well appointed, the food was excellent and extremely well presented. The staff were very polite and generally attentive. There were a few challenges on the night, the shared ice bucket between two tables could cause friction, the guests next to our table tried to take our wine after their wine was finished. The pace of service was a little too prompt and I felt at times that I was being rushed although the staff were extremely polite, when serving the wine two members of the team did not use the serviette to assist and dribbled water across our dinning and eating area. Towards the end of the night the music after after 10pm the music be quite loud, but due the the angulation of the speakers it did not disrupt our meal. The location was impressive, views stunning, the décor chic , food amazing unfortunately at times the service was not at the same standard as everything else, although the staff were very polite and friendly.
   

   Orelle Birmingham本日返信済み

   Dear Keith, Thank you for choosing Orelle for your special dinner and for sharing your feedback. We’re delighted you enjoyed the stunning views, chic décor, and amazing food, and that our team was polite and attentive. We’re sorry some aspects of the service didn’t match the high standards we strive for. Your feedback on the shared ice bucket, service pace, and wine pouring is invaluable, and we’ll review these areas with our team. We appreciate your thoughts on the music as well. We truly value your input and hope to welcome you back for a flawless experience next time. Best regards, Orelle Management Team
   

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5. H

   Hayley

   リバプール、マージー・サイド評価・口コミ (2)

   3.0

   6日前にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 3
   4. 雰囲気 5

   The location, the view and the ambiance was beautiful, but I feel this is why we paid a large sum of money for our bill. This was a Christmas gift which we were very excited to try. (You only get 4 months from date of purchase to use the voucher). However we felt rushed. We were still eating our appetisers when the starters came out. And I was still chewing on the last of my starter when the plates were taken away. We weren’t asked if we wanted any more drinks throughout the evening from our first order. And finally our steaks were dry. Not only were they not cooked as requested, they were dry and chewy. The flavour was nice but they were let down by how they were cooked. Overall in and out within 1hr and 20mins. Not quite the evening I had hoped for. Typically British and don’t say anything at the time as hoping for a nice evening. Let’s not forget the mandatory 12% service charge added to the bill.
   

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   Orelle Birmingham5日前に返信済み

   Dear Hayley, Thank you for sharing your feedback. We’re glad you enjoyed the location, view, and ambiance, though we’re sorry to hear that your experience didn’t meet expectations. Your comments regarding the pacing of the meal and drink service are valuable, and we will certainly review this with our team to ensure a more relaxed and attentive dining experience. Regarding the service charge, we’d like to clarify that it is not mandatory but compulsory, meaning it is automatically added to the bill but can be adjusted or removed upon request. We always strive to provide service that reflects its value, and we regret that this wasn’t the case for you. We truly appreciate your thoughts and hope you might consider giving us another opportunity in the future. Kindest Regards, Orelle Team
   

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6. TT

   TimT

   ロンドン評価・口コミ (4)

   5.0

   6日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Orelle is on the 24th floor of the building. The view over Birmingham is amazing. We had the set Saturday lunch menu which offered a good choice. Excellent value and good service. I had the onion soup and it wasn’t an enormous bowl but deliciuos. Followed by the salmon. Again that was delicious. Highly recommend.
   

   Orelle Birmingham5日前に返信済み

   Dear Tim, Thank you for your wonderful review! We're delighted you enjoyed the breath taking views from the 24th floor and found our set Saturday lunch menu to be both varied and excellent value. It's great to hear that the onion soup and salmon were delicious! We truly appreciate your recommendation and look forward to welcoming you back for another fantastic dining experience. Kindest, Orelle Management Team
   

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7. R

   Rodrigo

   バーミンガム、ウエスト・ミッドランズ評価・口コミ (1)

   3.0

   2025年3月19日にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 3
   4. 雰囲気 5

   Food was delicious, however: Took over 2 hours, almost 3 to have dinner. Desserts not included. Cote de boeuf ordered, however wasn't hot, but mild, almost cold. Service and attitude was superb.
   

   Orelle Birmingham2025年3月20日に返信済み

   Dear Rodrigo, Thank you for your review and for sharing your experience with us. We're delighted that you found the food delicious and that our team's service and attitude stood out. However, we sincerely regret that your meal took longer than expected and that your Côte de Bœuf wasn’t served at the ideal temperature. That’s not the standard we strive for, and we appreciate your feedback as it helps us improve. We truly value your visit and hope to have the opportunity to welcome you back for a smoother and more enjoyable dining experience in the future. Kindest, Orelle Management Team
   

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8. CF

   ChrisF

   デヴォン州評価・口コミ (2)

   3.0

   2025年3月17日にご来店

   1. 総合評価 3
   2. 料理 3
   3. サービス 3
   4. 雰囲気 4

   Fantastic ambience, great views over Birmingham. Food was good but rather expensive even without the 12.5% service charge automatically added on top.
   

   Orelle Birmingham2025年3月19日に返信済み

   Dear Chris, Thank you for your feedback. We're glad you enjoyed the ambience, views, and food. Our 12.5% service charge is compulsory and goes directly towards supporting our team for the service they provide. We appreciate your visit and hope to welcome you back for another experience in the future. Kindest, Orelle Management Team
   

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9. L

   Lee

   バーミンガム、ウエスト・ミッドランズ評価・口コミ (6)

   5.0

   2025年3月16日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   This was our first time availing of the Sunday Lunch Menu and it was absolutely fantastic. The service and food quality were again the best.
   

   Orelle Birmingham2025年3月19日に返信済み

   Dear Lee, Thank you for your fantastic review! We're thrilled that you enjoyed our Sunday Lunch Menu and that both the food and service lived up to your expectations. We can’t wait to welcome you back for another wonderful experience! Kindest, Orelle Management Team
   

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10. M

    Martyn

    ハンプシャー評価・口コミ (3)

    5.0

    2025年3月14日にご来店

    1. 総合評価 5
    2. 料理 5
    3. サービス 5
    4. 雰囲気 5

    Lovely tasty food again in a lovely restaurant with great views and great service - shout out to Ricardo!
    

    Orelle Birmingham2025年3月15日に返信済み

    Dear Martyn, Thank you for your 5 star review. We are delighted to hear you enjoyed your visit and will pass on your compliments to Riccardo. We hope to welcome you back soon. Kind Regards, Orelle Management
    

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