R
Ryan
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I had a terrible experience here and won’t be coming back. I actually “like” Pure Kitchen- I think the food is really good and I like their menu. I have been to both the Kanata and Westboro location many times.
I made a reservation for 2- no problem, arrived on time, went in, and followed the server to our table.
I don’t know if you are familiar with the layout of the Kanata location but it has 2 floors. The main floor is kind of open concept, lighting is a bit softer, small candles on each table, not bad for Valentines Day. What was really puzzling is the server walks us past the main floor- which I should point out was half empty- and takes us to the upstairs section.
I had never been upstairs before but I thought it was awful- harsh fluorescent lights, kind of hazy- as you above the kitchen and all the smells and smoke was wafting up there, the tables didn’t look as nice- the whole place looked kind of grimey. There is a plexiglass along the railing the overlooks the main floor- it looked cloudy and greasy, probably from all the kitchen smoke. The tables up there were way too close together. Upstairs was gross.
What’s worse- the server sat us at what had to be the worst table up there- cramped up against the railing, with a ceiling fan directly above us blowing down cold air. I looked around and asked if we could move to a better spot- there were
still empty tables up there, and he said “No- those are reserved.”
What??? “I” had a reservation too!!! I looked around at my wife, who is not pleased, so we grab our stuff and go downstairs. The server sees us and I tell him- we don’t want to sit there, can we get another table. He again says “we are full of reservations” Again- the place was half empty- so I say “ I have a reservation- can’t we sit down here at one of these tables?” He says no- rather rudely- so we just left. Horrible treatment. Seriously WTF??? Why would you do that? NEVER GO BACK. Drove to Westboro location- had a great dinner there!