L
Lizbeth
サンフランシスコ・ベイ周辺評価・口コミ (3)
- 総合評価 2
- 料理 2
- サービス 1
- 雰囲気 3
Mira si son descarados que tienen la desfachatez de negar el mal servicio y el mal rato que nos hicieron pasar en la respuesta posterior! Que falta de honradez!!! Hasta la mesera nos dio la razon cuando pagamos. Voy a recomendar que hay mejores restaurantes en esa area y no botar el dinero en ese lugar. Fue una pena llevar a mi madre para pasar un mal rato.
This was a terrible experience. I would not recommend it. They brought us the wrong appetizers, at the end tried to charge us for it. They were out a lot of food, so they served us incomplete meals. We ordered chistorras, which should come with bread. No bread, no explanation! Just “we are out.” They were so oily too! Yuk! My mom ordered mashed potatoes, they were out, but never asked her if she wanted something different. They just brought her a really gross potato salad. It was so bad!!!
A glass of water was spilled at our table, we told the waiter, he kept walking, unfazed. We had to use most of the napkins. Later, after i cleaned most of it, i had to ask a different waitress to get me napkins. We got some paper napkins to clean. I asked if i could get a cloth napkin 4 TIMES!!! They never brought one. My son ordered 2 appetizers as his entree, they were served as appetizers to the table, even after he explained this was to be his entree. A salad that was mostly lettuce was served to my mother, no dressing.
This is NOT a good place if you are not a regular. They don’t really care. There are far better places with better food. BTW, food was SO SALTY!!! The only flavor. Awful, awful, awful.
Restaurante Casa Emilio2025年1月28日に返信済みDear Liz, we’re sorry to hear your experience didn’t meet your expectations. However, we’d like to clarify a few points in your review. We never serve incomplete meals without explanation, and we strive for clear communication with customers about substitutions. Our team is trained to promptly handle any issues, including spills. As for the food, we ensure balanced flavors. We’ve also noticed several reviews with false information that hurt our reputation. These claims don’t reflect the standards we maintain at Casa Emilio, where we prioritize creating a welcoming atmosphere for all. - Casa Emilio Team