- 総合評価 1
- 料理 1
- サービス 1
- 雰囲気 3
My experience at Sartoria was disappointing due to poor service and disregard for dietary needs. As a vegan, I noted my preferences when reserving, but the staff seemed unprepared. After confirming with the chef, I was assured they could accommodate a vegan pasta, yet the dish I received was covered in cheese—a serious oversight for allergies. When I asked for an alternative, I was offered plain tomatoes without burrata or croutons.
With basic ingredients like olive oil, mushrooms, and garlic available, it was baffling they couldn’t create a simple vegan dish. Meanwhile, my friends received small but tasty portions, while I was left without food. The manager was rude and dismissive throughout, adding to the frustration. Our waiter forgot my friend’s wine order and left after taking our order. The new waiter apologized but didn’t fix the situation, and we had to ask three times for the wine.
Sartoria failed to deliver adequate service or creativity, making it a frustrating and disappointing experience.